Pizza Hut

I went through the drive-through at Pizza Hut and was greeted by James not only did he do an excellent job but I think that he is great at what he does. His voice is loud and clear which is very important for older people and I know they appreciate that too. He appears genuine, very likable and nice . I found him refreshing I will definitely visit this location again.

I ordered last night and I was very disappointed. Got the big dinner box asked for extra buffalo sauce and sausage on one pizza, ham and pineapple on the other and burning hot wings. There was barely any buffalo sauce on the pizza and the wings also had no sauce. The ham and pineapple pizza seemed to okay but I was so upset about the rest of the order I couldn't really enjoy it. When you spend $30 on pizza, $5 for delivery fee and wait an hour almost you expect it to be at least what you wanted.

Edit June 30 2022 We ordered online ( not app) ,when we got confirmation email it had changed from delivery to pick up. Called store they never answered phone, got to store 5 minutes before pick up time they supplied, waited an additional 15 minutes after trying the doors which were locked, tapping on the pickup window , then store window where we could clearly see 2 people inside to be ignored. Called the " hotline" since store wasn't answering, to get refund. At 10:15 pm a female from the store called 1) to inform me they were closed & 2) asking if we were picking up this order? I informed I was there waiting for 20 minutes to pick up my order THREE HOURS AGO, you couldn't bother to answer the phone/ door/ pick up window & you're calling me NOW? Her response? "Does that mean you're cancelling?" . Never any response from store, no contact from my " contact us" other than the automated " leadership will contact you within 3 days. There is NO excuse for this . I don't know what happened to the great team you had, but those there now? smh I just want my money back for the food we never received. Owner contact welcomed. We had to pull an all nighter to meet a deadline. Ordered late expecting the typical" so so it's food" delivery we've gotten in the past . This pizza hut , 2797 Waterloo Rd , surprised us with quality food arriving hot & fresh . A huge THANK YOU to the crew & delivery driver night shift May 3. Highly recommend this location.

Didn’t receive our order, when I called they said well we will call you back in a little while. I understand it was snowing etc, but the least you could of done is have some customer service skills and call the customer back like we discussed on the phone. It wasn’t my problem you didn’t have any drivers and I didn’t want to pick it up.