Uno Pizzeria & Grill

I have to say the top sirloin steak with rice pilaf and loaded mashed potatoes was amazing. I asked for rare and that’s what I got. I got this free for my birthday. My wife had the Uno pizza. Which looked awesome. Not much table service but good meal. One soda. Would have liked more soda but it is what it is.

Overall our lunch today is a mixed review. Some really good things and some not so good dining experiences. Our server Jen was great. The BBQ sauce for the grilled chicken sandwich was sweet and tasty and the fries were perfectly hot and crispy. Oh and my son had the 'Decadent Chocolate Cake and that was sinfully delicious. On the downside. - Our side of garlic mayo had a hair in it. - Our iced teas were served warm and while we were provided extra ice when we asked , it quickly watered down our drinks making them less than ideal. -We were seated near the kitchen entrance so there was a LOT of noise/inappropriate language floating out from the servers/staff that kept congregating back there. - Our sandwiches came standard with lettuce/tomato/onion on them. Whomever assembled our sandwiches decided that the onion on the sandwiches needed to be sliced nearly and inch thick (photo attached). I LOVE red onion but that was a bit much even for me. -The was a small fly in my sons side salad (the server was quick to apologize and promptly removed the salad from our bill). The restaurant itself gives the impression that the General Manager doesnt care much about the overall apprearance of the establishment, or at minimum he/she pays no attention to details. In the area we sat there were no less that 16 lightbulbs blown (my OCD son enjoyed counting them and relaying this info while we waited for our food to arrive), and of the working bulbs they were all different shapes and sizes.

Probably one of the worst experiences I have had in quite a while although I am from a Food and service industry background there are things you come to expect as any customer would.... We stood at the hostess station for a period of time waiting then our waitress came and sat us,.I'd like to note the entire service the waitress glared at the floor never once looking at us, the menus were falling apart the plastic covers broken and torn all over, the lights were covered with dust which is especially not a good sign dangling over someone's food..... I ordered a "muddy snowman" drink of the special winter drink menu the waitress brought my husband his soda and made me aware the bartender says she can't make it as she can't find the top to the blender... considering it's on your special list as part of your job should notify all waitstaff frozen drinks cannot be accommodated today as the blender is out of commission. The chicken tenders plate looked like a children's meal. My caprese sandwich had so much pesto the oil was running out of the sandwich all over it was really tasteless and disgusting. The meal and sodas came to about $46 total neither meal was worth $23 whatsoever....we have been patrons at this location previously and I am really disappointed 😞

We recently visited the UNO pizzeria at the Crossgates mall for our first time. I considered walking out before we earn ordered. We were led to our table by the hostess and couldn't even sit down without kicking food and garbage out from under the table. The table was sticky and still had a couple spots of stuck on food there. I cleaned the table myself and would have walked out if it weren't for my son saying to give it a chance because was so hungry. The waiteess was lovely and quickly took our order. The appetizer never came out before our main meal and were never offered a refill on our drinks but the food was good. Unfortunately we will not be back or recommend it to anyone else. We understand that many places are experiencing staff shortages but giving a good dining experience is essential to keeping customers. I hope this was an out of the ordinary experience and not the norm.

I stopped there for a beer while my wife finished shopping. They didn’t have my first 2 choices so I had to settle for something different which was warm. When my wife joined me, she ordered a margarita and we were going to stay for dinner. The glass the bartender (who was very unfriendly) gave her was filthy. It actually had remnants of lipstick on the rim! Asked for another glass and after going through several glasses on the rack, she actually washed one in front of us. Seriously?! There was crumbs on the bar and you could see gunk and what looked like bits of food on the cash drawer. There was visible dust on the bottles behind the bar. Needless to say, we didn’t stay for dinner and won’t be back! Disgusting!!

It was valentine's day and my boyfriend and I were there for lunch. They sat us in the front corner and it was freezing 🥶. We had to keep our coats on for the whole meal. Rubbing our arms. The waitress was in such a rush we didn't even have the opportunity to ask her to switch booths. Food tasted good but was also cold.

Place is DISGUSTING! Anyone who writes a current review stating that the food is good shouldn’t do food reviews. I use to ❤️ Pizza Uno, but the food and staff are subpar, at best. I know Covid made things difficult, but no excuse for the filth and poor food quality. The place needs a renovation. You can feel the filth of the ages throughout the establishment. I ordered an Old Fashioned, but it wasn’t drinkable. The bartender even knew it, because she said if you don’t like it I can make you something else. Which she did and that was awesome. But what really unsettled me was what I witnessed — the bartender had a gentlemen with a disability move his seating location from the bar to another location because he was talking to another person who didn’t want to be bothered, but in no way was he being intrusive. He was probably just lonely and wanted a conversation. I think he was drinking cola. Anyhow, in my opinion, then that person should’ve move location or communicated they wanted to be left alone. Instead, the bartender loudly announced for the man with the disability to move his seating and not to talk to other customers, unless they wanted to talk to him. He asked her what he did wrong and she said you can’t talk to people who don’t want to talk with you — but, as mentioned, he wasn’t being intrusive to anyone. The man stutterer, “Thank You” — part of the disability(?) or maybe the disability itself (idk) to the bartender and left. Made me sick to stomach. I felt so sad. I’ll never go back there again. Besides, the thin crust pizza was undercooked and not even a thin crust — absolutely terrible!! And that’s their specialty. Seriously, I “❤️-ed” Pizza Uno, but it needs a total revamp including customer service, food and mixology training. In short: dirty, low food quality 🤢 🤮 and subpar staff (due to lack of proper training).✌🏼