Bruegger's Bagels

Place has gone downhill, I ordered through grubhub because I can’t leave work. But the bagel shop not only forgot my coffee and juice but then said I never ordered that 🤦‍♀️ even when everything is on grubhub lol I don’t even have any napkins or silverware 🍴 This place sucks. Time to find a new bagel shop.

I searched for this place online the night before and place my order over the phone in the morning. Just like clockwork when I walked in the order was completed and ready to go. Excellent breakfast sandwiches delivered on time with great service. I was on the tight schedule because we were going for a lacrosse tournament at the University Albany and I'm glad everything worked out well. We will be back in the area many times and this will be my go-to place!

Ordered two breakfast sandwiches from brueggers through GrubHub. When they arrived, both sandwiches were a mish mosh of the order. Called brueggers and we were informed "we are sorry, we are busy, mistakes happen. There's nothing we can do, call GrubHub". Yeah, mistakes happen alright...like ordering from this Brueggers when you want your food right.

Use to be the best in the area and may still be the best but if you don't have product, you can't accommodate your customers. Went in for a dozen of mixed bagels and this site (wolf road) only had 2 types of bagels (blueberry and ???l) wasn't interested in either. Went back 2 days later and the choices were much better (no onion) but still very limited..maybe I should try a different location.

I stayed off of Wolfe Rd in Albany, NY and was excited about getting some Brueggers bagels! I used to live down the road from a Brueggers and it was one of my favorite places for breakfast. I was greatly disappointed with the experience. It took almost 25 minutes to get a breakfast sandwich and a cream cheese bagel (and there was a very short line). The staff was arguing and SWEARING at each other the whole time. One of the employees was talking about quitting the whole time I was in the restaurant. I received a bacon egg and cheese, without the egg and had to get it fixed. The food prep area was littered with food and the trays that they heat food up on were completely covered in burnt cheese and other misc. food. A large majority of the bagel baskets were empty and one of the employees was complaining that they had one person willing to bake and that person was leaving at 11:00 AM. The coffee area (where you add cream and milk) was filthy. The cream and milk were empty and there was a buildup of crusty looking milk drips on the side of the cream container. Overall… the service was poor, the place was a mess, and it was not a pleasant experience. The bagel sandwiches that I did receive were sloppy, but they did taste ok. I unfortunately cannot recommend this location. It has potential… it just needs to make major improvements to reach the Brueggers standards.