Taco Bell

Ordered through the app 5/25 and went to pick up through the drive thru at 9:15PM. Side note, I just did this same thing the Wednesday before at a later time and had no issue. Waited in line and the guy said good to go and pull to the window. Then a lady came up and said we have no food and to cancel in the app. Well once it says your order is being prepared, you can’t cancel it. So I called the Taco Bell location and then the lady on the phone said they were closed (Google says closed at 10PM). I said I was there almost an hour before and it won’t let me cancel my order through the app. She says employees aren’t allowed to do anything with the app and she can’t do anything. I put in a request help through the Taco Bell app and messaged the Twitter care page. No response. I’m out $35 and when I checked the app after I got home, it said order complete and to enjoy my food. So it seems like someone got to eat my food. Unacceptable.

Every time I go here they are always out of something! Not sure how ya sell tacos BUT never have beef! Tonight I go and they don’t have change! Like how a restaurant don’t have change to give to their customers? Where does the change go in their pockets? Let’s not forget about the regular cussing and fighting between employees when your waiting.. you place is disgusting

I know by now fast food horror stories are so common that they're almost trite, but this one is special even by that very low standard. We picked up a mobile order a short while ago from this location that had 8 items and 4 sides of guacamole. Out of that, 4 of the items were incorrect, and all 4 sides were missing. The 4 bean burritos were ordered fresco style, which removes all the dairy and adds tomatoes, making them vegan. The store made the bizarre choice to add sour cream to these, making them impossible for me to eat. Now, the burritos include the tomatoes, so they obviously received the fresco modification. And bean burritos do not have sour cream in the first place, so how they decided it belonged in these burritos is beyond our understanding. Weird, but well within the normal range of screw ups from this store. So we did what we normally do for this location--we called the store and asked them to remedy this. And this is where it went off the rails. The first person to answer the phone was a male in a falsetto voice. When we asked for a manager, the person to come on was supposedly named Chris, who claimed to be a manager. Why would I doubt something like that? Well, here's how he responded to us. First, when we pointed out the sour cream, he said that it was probably our fault for ordering it wrong. When we pointed out that the burritos were fresco, he said that that doesn't even show up for them. On hearing that sour cream doesn't even come on bean burritos normally, he just said, "I don't know." Then, the coup de grace. When we said that we wouldn't be able to come back tonight, he said that there was nothing they could do anyway, since it's a mobile order. When we countered that the mobile app doesn't have any visible recourse for things like this, and that we routinely have items fixed or provided that are missing or incorrect at this very location... he told us to fill out a survey. Only after further prodding would he even provide us with the customer service number. Never have we had someone who point blank refused to help us to this extent. After our experience with "Chris," we are no longer convinced that the numerous incorrect orders we have received from this store were truly accidents. Out of the 26 orders we have placed from this store over the past year, only 2 of them were fully correct, and both were afternoon orders. The others were predominantly evening or night orders. We think that the workers have a mental log of customers who have annoyed them, and they intentionally put less effort or interfere with the orders of these customers. Since we always use the mobile app for orders, they would always have my name. To be clear, we are not inherently suspicious people. We are just data-oriented, and the data on Central Ave is overwhelmingly one-directional and makes us doubt their sincerity. There's only so many times someone can undermine you before you can't just forgive it as an accident.

Like third time I’ve gone there an they are not answering their drive through. I get they close at 12 and I’m coming an hour before close but I work in fast food too, you don’t get to just stop taking orders an hour before close because you don’t want to do your job. You close at a certain time so you take orders until that time and then you close and clean up the rest.

If I could give it minus five stars I would. Used to be great place to go but now like every other fast food place they don't have enough workers the workers they have arent competent and every single time, not every once in awhile or more often than not, but every single time I go there they're either out of something or they screw my order up.