Dunkin'

Food is usually good, but this time I had a bad experience. Firstly, the line was so long, which took around 10 mins in total from the time I entered, to when I got my food. Part of the reasoning for this might be the ridiculous policy this restaurant has (or some employees have) for counterfeit testing cash. When I got up to the counter to pay, I handed the clerk a nice, crisp $20 bill, which she then proceeded to make sure was real. This policy is absolutely ridiculous and a smack in the face to the person they are testing it for. Give me a break, if I had counterfeit currency, I would most certainly not be going to Dunkin Donuts!

If I could I would give negative stars for this branch. It's been 2 years since I have been going to this branch. The morning staff people are the absolute worse. They have no sense of customer service and have treated people like they are nothing. They are always late and always mess up. I used to let it go before as it can happen sometimes but it is always the same. I am taking my business else where because they have the worse morning staff.

There is always a line but it moves quickly. The customer service is top shelf at the Madison Ave. location in Albany. Also the cashier service there is exceptional,particularly with the numbers that are always coming in. The variety of sweets and breakfast are always fresh,and you are certainly welcomed once you walk in the door. Its the place to go for a quick fresh,hot breakfast.

I only give 4 stars because it took the employee about 10 minutes to make a very simple drink. I understand she was training someone at the time, and having worked for Dunkin myself, I know how crucial that is. Still shouldn't have taken that long to complete a simple order. Otherwise, the place was very clean and the staff was pleasant.