Subway

I am a stickler for nice good customer service. This Subway location went ABOVE AND BEYOND for us. We needed 3 Sandwich platters by noon and I was ordering at 10am. He not only took my order over the phone in the most friendly manner (even with the short notice) They usually ask for 24 hour notice to make sure they have enough bread for the day but he was not mad or upset or made me feel bad about ordering on such short notice. He simply said no problem, took my order and even gave us more toppings for our staff to choose to add more options to the sandwiches. In todays world I fee customer service is tough to find. It was not the case here. Unbelievably nice. And when we picked up the order, the sandwiches were not only ready on time but looked amazing and he bagged them up for easy handling. I can not say enough goo things about this establishment. If you are in the Albany area this Subway has to be YOUR Subway!!!! THANK YOU so much the staff here really enjoyed everything.

Messed up my sandwich (I ordered online) and did a poor job. The sub looked like a kid threw the toppings together and barely look at the whole order. I only had two or three correct toppings on my sub. The rest of the toppings came from the other sub that I ordered- south Chick-fil-A sauce, spinach, cucumbers and tomatoes. The toppings that were missed were onions, banana peppers, and no sauce, Parmesan cheese and Swiss cheese (I wanted to try something new). I was very disappointed that I got a sandwich that was totally different than what I asked for and a messy one on top of that. I’m lucky that the bread stayed together with the amount of sauce that was used.

I'd recommend this Subway over the other local franchises because of the quick and attentive service, fresh food, immaculate space and the customer service was above and beyond. I have never been offered the array of options given there. I appreciated their appreciation for my business through this pandemic. Although there is no dine in they still wipe all surfaces including the door handles, cooler doors, even the soft drink dispenser. The fact that their practice is conducive to maintaining health and preventing disease, especially throughout this pandemic is recognized and respected.

The woman who was working when I ordered my sub was extremely polite. Its not often you get such great service from workers. There was a situation (not bad) that occurred while I was there and she had to take care of and was extremely apologetic for it. I told her it was fine and no worries, but she still apologized and went as quickly as possible. I believe this lady needs a raise and to be recognized by her company! Wish I took a look at her name tag.

I’m writing this review to make sure that Darnell’s work ethic and attitude don’t go unnoticed. He was polite, energetic, and meticulous during my purchase today. This is definitely the first review I’ve written about a subway restaurant, but I believe Darnell is an asset to this location and that deserves to be appreciated.

Do not give them your business period. The manager by the name of Danell, is very disrespectful and unprofessional. He has argued with customers everytime I've been in the store, and I've only ate there twice. The last time I was there he was rude to me, and tried to give me a dirty cup. And got mad because I asked him for a clean one. He then refused to take me order because of it. He has no communication skills what so ever. He does not need to work there if he can't control his behavior.