Cracker Barrel

Really good food. Loved waiting on the rocking chairs out front. It was busy. Beat the rush and come early or between meal rushes. Our server was very pleasant, food was delicious. It was very loud in the dining area being so full. While we've eaten at many CBs, this is the first time I've noticed that there really isn't a lot of sound deadening material.

Literally the worst restaurant food I've had in my life, and I'm a Boomer. And Ive eaten in several countries across the world, some underdeveloped, and in many states within the USA. Other than the fried catfish, which was not fried long enough, nothing of my meal was "fresh". The fried okra was at least 2 days old. The hushpuppies were at least 4 days old. The cole slaw maybe was not old, however it was so liquidity I would call it soup. And finally the bake sweet potato was more than a week old. I consistently purchase sweet potatoes from the store and bake them at home and put in the refrigerator. Usually 4 sweet potatoes I each one a day. The last one of my 4 which has been in the fridge 3 days tastes about a week fresher than the one served to me today at this restaurant. This sweet potato was hard at the edges and dry in the center. A sweet potato with no wetness is one that was cooked a long time ago, and sat out. Or one that has been in kitchen uncooked for over two weeks!!! Pics added. Via eyes only judge for yourself.

Service is Terrible but food great. I quit going to this Cracker Barrel after getting bad service a fee times awhile back. But I had the wife with me this time so decided to give another chance since she wanted to go. Went in and had to wait to be seated. Not busy at all just no one manning the host table. After seated waited about 15 minutes and no one came to table. Went asked for manager. The manager never came but waiter did. We were the only table in this waiter section. Which there were only 7 tables in the restaurant that had people so they wasn't busy. The waiter did a good job after acknowledgement that we were there. So will not go back. May just order curbside pickup as food is great.

Worse place to eat tonight. Service was the worse. Food was cold. Wait staff was more worried about family then paying customers. Manager could care less about what was going on in DR. Almost 2 hours for a meal. The waitess that waited on us worked her butt off and she wasn't even out waitress. Ours was wearing a holey clothes, hair looked like hadn't been washed or combed in several day. Very rude. Wouldn't even wait our table. Too worried about her kids, taking them into the kitchen. Most of the wait staff cared about her and the kids.

Ordered an online order with this Cracker Barrel. I placed the order at 6:55 and was told food was to be ready at 7:20. I arrive at the Togo parking and do the check in online at 7:22. No one comes out for ten minutes so I call. Then was told my food would be ready in about another 8-10 minutes. So I wait and wait some more for a total of an extra 20 minutes on top of my already 20 minutes or so wait. So it is now 8:00 roughly and I decide to go inside. They had a line for Togo of three people one who was waiting for thirty minutes another customer waiting for close to an hour and then another lady waiting for 1 hour and 20 minutes. No one apologized they kept coming up with excuses that happened over an hour ago none of the food was ready and still had to wait in the store for an additional 15 minutes. Then I get home my food was room temperature and had the smallest spoon full of food. The managers were rude and didn’t apologize. One manager was named Joseph and then there was another lady manager. I had a friend work and quit from this Cracker Barrel and I can see why. They are disorganized and don’t understand the importance of customer service. I do not recommend eating at this restaurant.

My wife and I aren’t from Albany and we had been at Phoebe Putney all day. We were tired, exhausted, and HUNGRY for anything other than hospital food. We arrived at 15 mins before closing. I asked would they still be willing to serve us with it being that close to closing time and they enthusiastically said YES!! We were treated so nice and kindly by ALL the staff we came in contact with and our meal was delicious. I’ve frequented this particular Cracker Barrel on more than one occasion before hand and I’ve always had a positive experience. This just put the icing on the cake. Thank you so much for your outstanding customer service!!