Krispy Kreme

I just love it “here” !!! I don’t like doughnuts at every Krispy Kreme because they don’t all taste the same. Whenever I visit, I stop at this KK and the doughnuts have been AWESOME!! Some KK have glaze that’s opposite of this sheen seen here (the glaze is white and too thick). I loved these though! Fluffy! Yeasty! Just the right amount of sweet and glaze. Fresh! Keep up the good work!

Got off work and went in to pick up an order. Unfortunately, the order hadn't been placed BUT the "HOT" light was on. Called a few people and ended up with 3 different orders. The lady working there didn't skip a beat. She had my order in record time. She told me she loved packing up an order for people while they were still hot. Great experience!!

Came by at 620 am as we were headed to the Albany Airport, tried to enter at front door but was locked, which was odd bc all the lights were on and had all the donuts in the display case, sign on door said they opened at 6, but literally not a soul in sight. Finally spotted a woman sitting down in the back, she motioned for us to go thru drive thru. Ordered 1 dozen of chocolate and glazed, when she handed us the box, it was cold and I noticed that I couldn't smell that delicious donut smell like I usually do. After trying the first and only bite, I realized why, they're old donuts. You would think at 6 am, you'd get fresh donuts. But thinking back to when we at the front door, I noticed there was literally nothing going on with the donut making equipment. I don't think they are actually making any donuts in-store, i think theyre shipped in from somewhere else and then just taken out and put in the display cases. I could get cold and old KK donuts from Walmart or a local gas station.

Customer service is literally among the worst. No surprise though. I called to inquire when the hot light will be on. The lady told me from 4pm to 8pm. So I replied "oh ok so it's on now" "no" was her answer. I said "I'm sorry I thought you said 4-8, it's 7 now" she came back rudely with "I know what I said" it's ashame businesses continue to do nothing about the absolute rude employees that are hired just to fill a spot.

I tried to call and preorder for my place of business today and they would not take a preorder that I even tried to pay for. I would be ordering 10 dozen. You would think if you were ordering 10 dozen that they would take a preorder and payment over the phone. Who can drive 25 miles to place an order and then drive 25 miles back home and 25 miles again in the am to pick them up. They never have any left if I don’t preorder when it’s a holiday. Thanks dunk-in doughnuts for taking care of my order. Will never use this place again. I hope your owner aware of the money you are turning away.

Made my daughter's wedding cakes with the donuts from here. Thank you so much for making everything I needed on time and fresh! My new son in law is law enforcement and having Krispy Kreme donuts as the highlight of the wedding cakes made them perfect! Thank you to the staff at the Albany Georgia location!!!