Burger King

Usually I love going to burger king on Dawson rd but I've been letting them slide with messing up my order. So here I have a whopper with cheese as stated on the wrapper but what I received was a whopper with no cheese. I had the 2 for 10 and neither had cheese and they gave me a small sweet tea.. When you get a sweet tea they come large 🤦🏾

Burger King (BK) gets a 1 star because they too have a lot of fails, but I continue patronizing them because I still love whopper sandwiches from childhood. They have terrible grill cooks and some of their cashiers are rude during the evening shift. I've noticed that the friendlier and experienced staff work on the day shift and the teens who don't wanna work and lack integrity work on night shift. Every blue moon I'll come across a teen with great work ethics at BK and I'm blown away, but my order always mostly suffers. On this occasion, I had two separate orders made similar and the orders were repeated back correctly and rung up correctly on both receipts. My first order was a medium size bacon king combo with NO MAYO, add heavy lettuce, heavy onion and heavy pickle with a lemonade for the drink and my second order was the BOGO for $1, whuch consisted of 2 whopper sandwiches both without mayo aka NO MAYO, add heavy lettuce, heavy onion and heavy pickle. Both orders had EXTRA MAYO and NO TOMATOES...SMH (Shaking my head). I discovered the mistake after dropping off one order and then arriving home and unwinding after a ling day at work to find my sandwich WAS TERRIBLY WRONG. I'm a regular customer who gets my sandwiches made the exact same every single time and whenever there's been a mishap and I'm able to contact a manager they've sometimes made excuses about being short staffed and needing more crew members. I've attempted to be understanding as I continue to support my local BK, but it has truly become ridiculous. Unfortunately, when I discovered my mistakes at home I made 4 unsuccessful phone calls to the BK and couldn't get an answer because the line stayed busy. Because, it was late and I was exhausted from work and I didn't feel up to sitting in line after 11pm I found something else to eat and called the customer service number inside the app. I explained my experience and was given an apology and told a member of management would contact me; however, no one ever did and it's a week later. It's seems BK doesn't care about making things right and having customers for life. I haven't returned to any BK since this experience and I'm reluctant and in the past after a bad experience I'll stop for a little while...hoping when I return they'll have corrected their issues with staffing and food quality.

I'd gladly rate this store 5 out of 5 stars! We went through drive thru for 7 bacon cheeseburgers- which they had ready by the time we pulled up to the window to pay- but when we asked to have 3 made plain, they had no problem with it! We were asked to pull up and park off to the side, and we got our food about 2 minutes later! Everyone was nice and courteous!