Krystal

Check your food or go somewhere else. Waited 10 minutes before I could order. Got 3 Krystal’s. You can tell that they had been sitting up somewhere. Onions were brown, the edges of the bread were hard and the sandwich was COLD. Just disgusting. They simply put the cheese on top. I took it back and showed it to them only to get a “That’s how our Krystal’s look.” I asked for my money back. The cashier (manager’s daughter) went in the back showing them the food and like normal “they don’t see anything wrong with it”. The manager proceed to process my refund and say “How you asking for a refund on a whole meal but you didn’t bring the drink back. I said are you serious. She the said “I’m not go worry about it though”. I will not go to this one again. The manager had gold finger waves and daughter wore glasses.

The wife and I were dissatisfied. Haven't been here in awhile, decided to try again. Fries were hot. Noticed they were different. They were on, but like the old ones better. She asked for 3 cheese krystals, no pickle. On top of the 5 I ordered. They had pickle, were sloppy, and were cold. It's hard to eat a cold burger. Employees were having to much fun to make good food. North slappy store. 2;00,1-13-22.

This location is never open and ready when they're supposed to be open. This location is supposed to be open and ready at 6 am for the work rush, but be prepared to wait 15 minutes for any food to be ready. So just plan on that, before stopping on the way to work. Every fast food place I've worked mornings at, you showed up 30 mins to an hour, before the restaurant opened to have everything ready, for when you're supposed to be open. This is not the case here. The employees show up at 6am, right when the store opens.

Everytime I go there's someone rude at window. One time I was told employees called out 🤷🏾‍♂️so no one there to fix food. Just yesterday get to window told only Krystals and fries available 👍🏾so I wanted 24 sackful combo. Was then told not available so I asked can I get them available was told no there about to close🤬: I have no idea of there hours they seem to change each day🤨 . 🗣️🗣️I really think the Krystals on North Slappey should just shut down. Its ☹️embarrassing,😕 upsetting😟 and just disappointing. I keep wanting to try again but I am always just let down😒 Customer service is at a negative.😶 I hope something changes soon!🙄

And to think.. I almost thought that customer service was dead in Albany! From the time I got out of my car, there was a gentleman employee holding the door open for me and my 8 month old to enter. The young lady at the counter was like a breath of fresh air!! She was so so kind to me, took care of me with a SMILE! No fuss no muss!! My food came out piping hot, gosh it was soo good! I ate my babies tots and had to go get more. I got the pick 5. The Krystals were SPOT ON!! The Tots were that perfect kind of crunchy. Maaaannn THANK YALL!! The young lady's name was Shay & the fellas name was AJ. The manager was Melissa