The Human Bean Albany

Recently I got a hot snowy white mocha at the Lebanon Human Bean and now I'm really starting to like their coffee. Unpopular opinion, but human bean always tastes better than Dutch Bros and Starbucks. I feel like the sweetness is just perfect at Human Bean, and it's not too much that it makes you feel sick and all you can taste is sugary syrup. Ya'll have amazing drinks! Everyone should check you guys out if they're coffee drinkers or, they could get your amazing Italian cream sodas if they aren't even a fan of coffee. I also love the environment, the people there are always really sweet, and not super extra/fake. :) Also the drinks are always really easy to grab, the service is quick, and they always add the little chocolate covered beans on top. It's such a fun place to get drinks in the afternoon or before going to school in the morning!!!

So disappointed. We used this coffee house a few times while in the area, signed up on the app as well. We order the same thing each visit, my young daughter ordered an iced chocolate milk and me a mocha latte. Each time my daughter stated that hers tasted funny, then I tried it as we were headed out and there was coffee or an espresso shot inside, OH NO!! So each time I went back I would make a point to say something, for a child with no caffeine, as we keep having this happen. The gals would laugh as I voiced my concern of NO CAFFEINE on the child chocolate milk, it does seem comical as chocolate milk has none however it really isn't funny at all being I am paying over $4.25 for something neither one of us wanted and do not want my child to consume caffeine. This happened a total of 4 times, yes that's right, four times it happened! The final time I was so upset I called the store right away to see if they could credit us the next time we were in town and perhaps do some training. The gal that answered my call was insistent that the only way to help me was if I turned around and brought the drinks back then they could be remade. She wasn't even apologetic or empathetic, not even a sorry we messed up. I explained that we stopped by on our way out of town and I was already on the freeway, returning was not possible. The call went downhill from there so I asked to then speak to a manager and received another young sounding gal stating the same thing. I was perplexed at such rules so I asked if she was the manage, she stated NO she was not. I asked how could I speak to one, she said the owner wasn't in at the moment. I asked if I could receive a call back from the owner, now months later and still no call. WHAT A JOKE! I just wanted a coffee and drink for my child on the way outta town with no avail to the issue. Disappointed to say the least.