Pei Wei Asian Diner

Wow this place has gone downhill faster than the Jamaican bobsled team. Waited something like 35-ish minutes in a nearly empty restaurant for the *new* Bourbon Grilled Chicken - which was heavily advertised ALL over the store. What I got - Was a burnt, disgusting portion of little nibbles of chicken served with white rice. I have never been more disappointed by a plate of food in my life. And I'm not just being dramatic. It was BAD. And the wait was SO long. There was nothing I could do. I was there with my fussy 2 year old, I didn't have another 40 minutes to wait for another plate. I ate my cat-food looking meal and left. Steering clear of this place for now 😬

11/4/21: Ingredients the same as at all Pei Wei's just a different environment. Not Pei Wei standards this visit. Maybe there was a huge order and they couldn't clean areas fast enough. Idk.... Ate at the counter for dinner ( before a movie) so that I could watch my food being made. Ordered a Kid's Teriyaki with chicken and Beef and broccoli with fried rice.

Will NEVER eat here again. Sadly, bad customer service and the food was terrible. Food was weird, gross and like slop. Plus the chicken was served cold. Don't get me started on the chicken... It was like I ate chicken nuggets from McDonalds. So sad because this place is way to expensive for the quality of food they serve, and they couldn't even get my order right. Made it wrong the first time. Also makes me wonder how dirty the kitchen is because of how dirty the tables and chairs were, especially the high chairs. Very disappointed visit. Wish I could get my money back because my family and I didn't even eat 1/4 of our meals. My daughter got noodles and they were so dry and tasteless it was terrible she couldn't even swallow them. Someone from corporate needs to step in before these guys run your chain into the ground. That's all. Picture is a side order of warmed up chicken nuggets since the first order was cold.

Tried this yesterday after about a year of not coming here. Ordered 2 things, one chicken and broccoli with brown rice and the other shrimp with broccoli with noodles. Mine was okay not much shrimp or broccoli but tasted fine. My moms though was horrible, the chicken tasted stale and the brown rice has some kind of sweet glaze on it. Can’t call to talk to them about it because the dude working said yeah technical issues. Won’t be back any time soon.

Placed an order for curbside pick up. I waited 7 minutes before I had to walk in to get my order. Ordered a pad Thai and there was NO PEANUTS, no sauce, the noodles were not cooked fully, there was no flavor that remotely tasted like pad thai..Thai... the "new crispy tofu" doesn't even feel like tofu because of the crispness of the outer crust. The Thai donuts were also a big let down.

I am in Albuquerque this week and to my surprise one of my favorite places to eat is here. Pei Wei I have been there in so long and I was incredibly elated. Well to my dismay it was the worst meal I have had in I can not recall in how long. I never leave reviews good or bad but it was so bad that I had to do leave one. I walked into an empty restaurant and said to myself "that's weird they are never empty, are they closing soon" nope is the answer. I ordered paid 18.50 for what I always get honey seared chicken with fried rice a pork egg roll and a drink. I love the mandarin tea. After 25 minutes I got a little worried I mean there was no one here but me. During that time there was a loud audible argument behind me and what sounded like food being made so I just kept reading the internet and waited. At 35 minutes I got real worried people started walking in and they were still making food and finally at 37 minutes my food arrived. I have never been so sad. The honey seared chicken was in 3 large clumps cold and some of it was soft. Some small pieces were on the outside that were crispy but didn't taste like anything. The fried rice was have white rice and wasn't even fully done. The pork egg roll was OK after I covered it in the sweet chili sauce. The mandarin tea was still good. The best part of the meal was throwing away the majority of my food. I wanted to warn the people in line but it was not place. I will take my lumps, not the chicken, and just leave, I'm taking two fortune cookies for my trouble. I loved this place but I will probably never go again and warn everyone I know who loves this place too.