The Cheesecake Factory

The food was good, the hamburger needed a little more salt. Our waitress got lost, she only came to the table twice and after waiting so long we called another waitress to see if she could bring us more drinks. and we had to give him the description of our waitress. and until I finally arrived. That is something that should be better. But when it comes to food, everything was delicious. and I loved the cheesecake.

Seems to be a popular lunch spot. The physical menus need cleaning🧼. We ordered Mexican Tortilla salad and Jamaican Pepper Chicken and Shrimp with brown rice, plantains, and black beans. Complimentary bread was delicious. So were both meals. Plating was very appealing. If you like spicy, you’ll find both of these menu items to your liking.

Usually, My mom and I love coming here. But tonight’s experience made us not want to come back anymore. When we arrived, there was a lot of visible trash outside of the restaurant, right in front of the entrance area. We were sat immediately, however we then waited 10-15 minutes for our server to greet us. Once she arrived, she was great and very helpful. We ordered right away and after that it took about 30-45 minutes for our two meals to arrive. My mom ordered the chicken lettuce wraps which were fine, but I ordered the fried Mac and cheese ball appetizer and it was not good. It came out completely burnt in multiple spots. On the bottom of 3/4 balls it was completely charred. Multiple other spots were charred and I could barely attempt to try it. We told them we didn’t want it remade (my appetite had now gone away) but wanted to let them know how bad it was. They said it would only take 5-6 minutes to remake so we let them. When it was brought to the table, it was not brought by the server nor a manager, and there was no apology for the mishap with the order. This time it was better, but still 1-2 spots of burnt. Besides that, we also noticed our table was dirty upon arrival. There were still crumbs on the seats and the table. We saw a busser come wipe off a table with only a towel, no disinfectant spray, and wipe the crumbs onto the floor and walk away. When I visited the restroom, my stall had multiple toilet seat covers thrown all over the floor. The restroom reeked of urine and the toilet paper was not on the holder, it was behind the toilet with no protection, just a single roll you had to grab and use. Overall, this was an awful experience. Our server was great but everything else was a complete miss. Will not be returning for a long time.

I went here for my birthday with my family. Their menu is huge! Everything sounded great, but I ended up getting the eggroll sampler to share, the honey truffle chicken, and the white chocolate raspberry cheesecake. The portion sizes were very generous, and everything was delicious! Our server was also very friendly and attentive. This is a great option for special occasions, as it is a little on the expensive side.

The server was so rude. She wasn’t smiling at all. She acted like she wanted us to leave. She didn’t check on us. I had to go inside to find her. She brought the check so early even though we didn’t ask for it. Also there were smudge marks around the coffee cup. I guess she spilled the coffee while she was bringing it. Cheesecake Factory needs to get servers who knows about customer service. (I only give two stars because the cheesecake was delicious.)

Service was super slow. Lots of items missing from the menu. Food was a little on the cold side. We waited for drink refills and no plates were cleaned off the table. Waitress was super friendly but sloooow! Unresponsive and melancholy at best. 2 hour+ From start to finish and not even that busy at 5:30pm on a Monday.