Dunkin'

I ordered from this location through Uber Eats. When my driver arrived, she had a single coffee and a bag with, both of which were not my items. My order was a larger order, and immediately looking at it, I knew it was wrong. I tried to call this location to let them know. The kid who answered was very unprofessional. When I told him my issue, instead of saying let me get my manager for you and putting me on hold, he starts asking his coworkers where he is, even yelling to one person. Then proceeds to tell me he is using the facilities, which I didn't need to know, he could have said he is currently unavailable. Then the phone was handed off to another coworker and she proceeds to tell me to call back when there is a manager on the floor. Like how am I supposed to know when the manager will be on the floor. Thankfully I was able to cancel the order and get my money back since I didn't even keep the wrong order that was delivered. I thought a customer's name came across on the order, so things like this couldn't happen, but apparently, when you have employees like this, it is bound to happen. I am very disappointed in this location. I have not has any issues like this at any other location around the area.

So I’ll start by saying the coffee and food isn’t bad but the service is. I just tried to order on the app and it was having technical issues so fine…. I went through the drive through. I ordered a medium iced winter blend with oat milk and brown sugar swirl, turkey sausage egg and cheese on english muffin, and sausage egg and cheese on english muffin. The food and coffee tasted good BUT they rang my coffee up as hot coffee and when I got to the window I was told they don’t sell winter blend iced. So why wasn’t I just told that when I ordered it? I would have just ordered a regular iced coffee? Then I heard the woman say that I changed my order at the window. I didn’t change it at the window? Don’t blame me for holding up the line when you didn’t communicate to me that you didn’t sell it iced when I said iced at the speaker. Bad service.

We only stop in Alpharetta once or twice a year to visit friends who don't drink coffee! They recommended this location, and we've been coming here since it opened. Great service, friendly staff, awesome coffee, and such a cozy feel in the sitting area. We will stop here every morning of our visits to Alpharetta, now and in the future.

This was my first time to this location. I did a mobile order for pick up and when I got there, there was no pumpkin donuts, no French crullers, and no pumpkin or jelly munchkins. All of which I ordered so kind of disappointing. I made my trip around 10am so didn’t expect them to be out of all these donuts. The donuts I got were lacking in frosting and just looked ehh okay. Coffee was okay and I felt like my latte was only 3/4 of the way filled in the cup. I’ll probably go to the other location that’s a little further next time.

You would think a place that serves Donuts as their core business would not serve them like this. This is probably the fifth time this has happened to me as well as several other mess ups with my bagel orders (burnt, cold, not sliced, not toasted....) If you pass another location stop at that one instead.