The Pizza Box

The Lot pizza was one of the better pizzas I've had this year! So many delicious fillings and good crust! Love that it includes anchovies and the prawns are much bigger than expected. Great value too. Our satay chicken didn't have much satay sadly. Garlic bread was good. Chips were tasty. Overall, great pizza joint and looking forward to trying more pizzas.

Worst service EVER.. So I look up pizza delivery near me through a google search and I get the results displayed alongside their location on google maps. When I clicked on the Pizza Box, a pop up window with their details appeared as is usual with a google search. Just below their name are the usual buttons "website" "directions" "call" etc. But just below that there are speed buttons to order takeaway or delivery. I pressed the delivery button and struggled through a cumbersome interface to order and PAY for my pizza. Once successfully ordered i received a message to say my order was being. processed. 40 minutes passed and I thought I would check. I found an email in my inbox to say that my order was somehow "unsuccessfully placed". So I rang the shop for clarification. I spoke to the manager, Simon. He was extremely curt and repeatedly stated that he has been aware of the problem for over a year. So somehow this has become MY problem. However his only proposal to rectify the situation, and to possibly restore my faith in his shop, was for me to order again through their website. It didn't occur to him that he might want to take my order while i was on the phone. Thats the level of customer service of this shop. I now have to wait for another order to be delivered from a better shop but i have to wait "maybe a day or so" for a refund. No Pizza, No Service, No repeat business from me. EDIT: so I just received a reply that again intimates that I am at fault for ordering thru a portal endorsed by their name. Further and more importantly they say I should call next time to order. So I have just one question: if you have had numerous problems which you are obviously aware of and your solution is to tell your customer to call the shop to order, why didn’t you ask to take my order when I called?

Only part of the order was delivered. Driver said he would be back in 10 minutes with the rest. Two phone calls later & 30 minutes later . First pizza now stone cold & garlic bread burnt after trying to keep warm in the oven. Sadly not the first time this business has done this. 90 minutes from order to complete delivery. Friday night dinner RUINED, kids in tears.

Fabulous pizza and doing a great job during these COVID19 times. Pizzas are not just a good price but tasty. Especially liked the good old fashioned Hawaiian but the gourmet pizzas looked good (friends ordered one). There is also a good selection of pasta and salads as well as refreshments. Staff are friendly and very helpful. Wheelchair accessible, kid friendly, good parking out the front.

Average food and average customer service. It was a chicken pizza, but I could barely find chicken in it and there was more pineapple instead. The restaurant was supposed to be open till the night, but it was 2:30pm and the guy there said he wanted to close the restaurant, so I had to finish my lunch asap, made it stressful.