Texas Steak Express

I eat there all the time, but after my last experience, I'm pretty much done. I would've just let it go but the no communication, after bad service really put a bad taste in my mouth. No pun intended. I got a steak ordered medium/well and what I received was a cold uncooked gelatinous raw steak only browned on the very outside. I called and they asked me to hold and put me on hold before I could say anything. When I filled the complaint seconds after on the SE site, no one so much as contacted me, and it seemed to go no where. I sent a message on messenger, and it was automated and wanted me to call some number. I hate any communication where they can say whatever and there's just no log or document showing what REALLY was said. I basically had to crank up the oven, and cook the steak myself. Service is really poor and it's just not worth my effort to keep putting time into trying to let someone know so they might at least acknowledge something was wrong, and improve. I've only given one other bad review on Google to one other place ever! for future reference, when a customer reaches out to you, don't effin ignore them, try to at least talk to them. I've always had good experiences, but I just can't let it go. Talk to your customers!

Was a bit disappointed this time with my meal. The salad was super tiny and only had one tomato in it. I got the steak and shrimp meal and i felt part of my steak did not get in there. Two small pieces like they were cut off two different steaks. The chop steak dinner was ok. Was cooked how i ordered it. The rolls were good as usual. The potatos were big enough for two people to share them. The lady at the drive-thru window was super nice. I would suggest a couple more sides like french fries or a potato and maybe green beans for a vegetable.

So I was stuck n the house and saw a car drive by with a rooftop sign - Steak Express. Being a foodie, I thought "Lets give it a try". Delivery was prompt, steak was cooked properly to order. Food was hot. Here's the breakdown: Steak: C- (gristle in almost every bite. Great flavor though). Potato: A Salad: C Mushrooms: A Chocolate Mousse Cake: A+ Sweet Tea: B So I'll try it again down the road. Sometimes you just get a bad cut of meat. BUT...If the steak is that tough again, well, we'll adjust our rating on the next order. Could go up, could go down.

Best place to eat if you love steak and chicken!!!! Definitely check out their family meal deal and their steak will bring tears to your eyes it's so good. I'm not exaggerating this folks this is the real deal best fast steak place in town. You can either call in your order and they will have it done to perfection just the way you wanted it and it only takes 15-20 for them to have it ready for you and alls you have to do next is drive up to their window to pay and your on your way. Definitely must try this place, well worth it, I can promise you that.

Went through the drive thur a to order and was instantly greeted by a rude female. Stating the it's highly recommended to call in my order next time. I understand that people do that but when your out an about and want a steak or something from your business since I there that you would want my business. Being that many food places are closed or closing because of lack of business. I would HIGHLY RECOMMEND that you retrain your staff and let them know why your in business.