Sonic Drive-in

I ordered some food I did it for delivery so then I looked on the receipt it says for pickup only, so I called the store to have it delivered the Lady that answered the phone said that I had to go pick it up I told her that I needed it delivered cause I don't drive for Medical Reasons so I asked for a refund she said ok but I still have not received it after 15 days. What do I need to do to get the refund??

Service here is not consistent. Probably 50% of the time something is wrong with my order. Third time editing this post with an error on the same menu item. Today, I got the kid's portion instead of the one I ordered. Their response below said "thanks for letting us know." But they haven't fixed anything, so that's ringing a little hollow. Can I just have my money back for all 3 of the orders? ..... Happened to stop by, forgetting my previous experiences. Nothing has changed, at least with the morning crew. Date: 10/25/21

Service is usually really good, drinks are good, however I wish they would not add flavor to drinks first or stir them up, taking that first big drink and it is all flavoring is not good. Food is good most of the time, would be nice if corporate could come up with a better container to put chili dogs in, hate pulling it out of package and 1/2 of toppings are stuck to it