Subway

After waiting at least 20 mins because staffing is short ( which I totally get) my online ordered order was still not ready. The employee informed me rudely that there was no ham. (I wanted ham). He did not suggest anything else or try and assist in any way. He got snippy and said I could cancel the order. So I canceled the order and demanded my money be returned. After finally getting it done, I took the receipt and asked to make sure all info about him and the store was on the receipt. As I walked away he used profanity toward me, directly, while multiple families were dining inside. This employee needs to be fired.

We stopped by during our trip back home. Don't let outside appearances fool you. The store is kept quite clean, even though it's off the main freeway exit and I'm sure they may experience quite a bit of foot traffic. I'm not sure how busy it gets regularly, but it was semi-busy when we arrived (basically a steady flow of customers, but not too many to cause long lines or delays). The staff was very friendly, polite, and patient (we're traveling with little ones). Our orders were made to our liking and the food tasted fresh. It's a nice break from greasy fast food when traveling.

I ordered a BOGO footlong. One steak & cheese(for me), & one cold cut combo(for a friend). I took extra time to get there(so they could be sure to have time to make it) and when I arrived, I was told that they didn't have the steak&cheese. I was old that they had tried to call, to which I said that I wish that they would have called me, because I would have canceled the order. I just didn't really want anything else. I tried to find an easy way out, but I just want in the mood for anything else. Finally, I allowed the girl to call the manager, and I was told I could have the $3 back (the price that I paid minus the full price cost of the cold cut combo). I explained that that really wasn't fair, as the cold cut combo was an after thought, really just a free sandwich for a friend. I was going to be left with $3 to find dinner for myself. It just didn't seem like that was the right answer. I think that they(well, her... The manager... The employee was really nice and trying to help) should have given me the cold cut combo for half price, since it wasn't my fault that they were out of their most expensive product. Finally, I decided to get the meatball sub for another friend. It was cheaper than the cold cut combo, so guess what... I got the footlong meatball, the footlong cold cut combo, and... The $3 that they had originally offered me, since they screwed up their food order. Let me put out another way... Hey, you tried to order or most expensive item(great for them, too raise their ticket average), and our cheapest sandwich(for free, as per their deal/again good for them, because I could have gotten any sandwich on the menu for free, including another steak and cheese, but instead I opt for the cheapest), but we are out of the expensive item. Therefore, we are going to charge you full price for the cheap sandwich, that you really didn't even want, but got to be nice to a friend. We will give you the difference, which won't even give you enough money for half of a sandwich somewhere else... We know that our is our fault, but we want you to pay for that mistake... Me: Wow, that seems really unfair to me... I am kinda screwed... Well, I can't win here, so... Let me hook up another friend.... Hey look at that, I got another sandwich, and the $3 you were already going to give me in the first place... I would have just taken half off of one sandwich, but you insisted that I pay for your mistake, and... Well, somehow paying for your mistake ended up helping another friend and I still got my $3... Thanks! The employee was really a champ through all of this, BTW!