Heavenly Cup

I have worked as Barista myself so I know a polite and friendly customer service goes a long way. I have no idea why the baristas had to be rude this morning. Inform your face your happy the customers are there. I asked if they could cut a muffin for my two kids, and I was told they couldn’t do that. What?!? There was no line and two baristas. There are lots of other coffee shops and I will have to patronize other ones.

I had a very awful experience here. I usually don’t like to write reviews unless I have a very impressionable time. The baristas here were rude and not knowledgeable about their drinks on their menu. They were unsanitary in the way that they made the drinks by not wearing any masks in a pandemic as well as not wiping down their stations or washing their hands. I definitely would not recommend going here for anything. Please support other local coffee huts that have better prices and customer service you can appreciate.

I’ve had mixed results here. Sometimes the espresso is very good - never great, I suspect an off brand roaster - and sometimes it is merely better than terrible. Baristas can be alternatively very friendly, or very cold and almost annoyed that you showed up. Sometimes the drinks are pretty good, and other times, like today, you get a latte with no foam at all. Overall, it’s like a different coffee shop every time I go. One day it’s a two star with rough espresso and a poorly made drink by a disinterested barista, the next it’s a really good cup and a friendly barista. I’d like to move this rating up, because I hate to hurt them on their good days, but I suspect that management needs to invest a little bit more into training both in customer service and barista skills.