Charleys Cheesesteaks

My family stopped to eat here. Every thing was okay until we got our food. My husband first asked for sauce for my sandwich because it was barely any on it & the older man (cook) was VERY rude to him telling him it would cost extra and then walked away. My husband brought my son and I our food and the first thing I noticed was my sandwich was poorly made. My sons tenders were so thin & dry. So i bit into my sandwich just to see how it taste first before complaining. It was horrible. Im pregnant. I cant eat a lot of salty food. The sandwich tasted so salty! The chicken had no teriyaki sauce on it. It looked like they cooked the chicken in then squirted a little sauce on the sandwich which went more on the bread than the chicken. Horrible. So i brought the sandwich back to the cashier asking if it was possible I could have a refund. Thats when things got REAL unprofessional. The cashier asked me what was wrong with a attitude while looking at me rudely. I explained the issue. He was so rude and it took a while to get him to understand why Im not happy. Sadly he spoke to me like i have poor comprehension and this was the first Charlys ive been too. When its not. I know how the food should look. That wasnt it. Then the male cook took the plate & threw it! Screaming out something & im just looking like wow. I made a remark about what he just had done. Then the woman cook starts staring at me angrily! I asked her is there a problem? Then told them both to do their jobs. They should not have reacted that way. I was a paying customer dissatisfied with their performance and simply wanted my money back. I did not deserve to have to experience this treatment and will never eat at this Charlys location again. If i could give a negative 0 I would do just that.

I stood in line for about 10 minutes and then waited at the register simply to be ignored. I drove out of my way to order food from here and for a first experience it was an unpleasant one. I ended up buying food from one of the other restaurants in the food court just to get something to eat without being ignored and treated as an inconvenience.

I'm not sure most people in Alaska know what a real East coast Philly should taste like but this location has nailed it. Fresh bread with all the right ingredients. The fries were a subjective topic with my girlfriend and I think believe these could be improved with better cheese. But I didn't go here for the gas station French fries, I came here in hopes of finding a great Philly cheese steak and we did!

My husband likes your philly sandwiches very much, and anytime we have see one of your establishments, we stop by and he have some sandwiches an fries; today we stop at diamond mall one, at 8:30pm, and when he ask for the sandwiches, a young man with a very bad attitude, let him know, he that can help him, because they were cleaning the grill I believe closing time is 9:00pm, we being stopping before, at the same time , and never had a problem. I just want to know, what time we have to order our food, before closing time? thanks