Copper Rock Coffee

Came on the weekend pretty late in the afternoon and there was absolutely no wait. There were a few people sitting outside and a couple working on computers inside. Large variety of drinks, and they had to drive through. Ordered a few ice drinks to go and they were very good. Coffee house had a nice atmosphere and was very clean.

Love it here! The drinks taste great and the treats are unusual and good for diverse dietary needs. The high-backed booths are great for small conversations or meetings, and the cushy chairs near the picture window are really comfy. The wifi is reliable if you need to log in, but the place has more of a cozy, good book vibe. Great quick getaway.

I’m actually really upset after my last visit here, there’s one employee I’ve had a few times who is always rude, irritable, and this time was sarcastic and I think purposely messed up my order? I came through the drive through, got a panini, parked my car, took a few bites, and realized I didn’t want the rest of the sandwich because it was blackened and tasted like charcoal. So I go through and re order, the second sandwich came out completely cold, cheese unmelted, and veggies still cold, It was a hot pressed panini. As she handed me the new sandwich she smirked and started laughing as she turned around to the other employees behind her. So I called for a refunded and I she answered and explained and she just gave me a short, “ok, do you want us to heat it up.” I heard another employee having to tell her to apologize when I said no. Maybe it’s her first job and she’s been having really bad days every time I’ve been here, but still. Doesn’t feel good to be treated like that by anyone and I don’t think there’s an excuse for it. On the other hand, the College Ave location has always been exceptionally considerate, employees are mature, and the foods always great. This Ballard location is unfortunately closer to my house, but I won’t be coming back after this experience. Picture of second sandwich below.

Copper Rock is probably the most premiere coffee shop in the Fox Valley. Their downtown location offers plenty of seating and is conveniently located just west of the City Center plaza. Locally owned, wonderfully staffed, serving up first class beverages, bakery, lunches, and fresh gelato. If you are looking for a more intimate venue, their North side location is located a few miles North of the Ballard Rd exit off Interstate Hwy 41.

Some of the best chai in the valley. Love the relaxed ambiance to come and get work done or catch up with friends. Great drive through option as well. Staff are very friendly and helpful. Will definitely be back and would recommend to anyone looking for a great cup of chai, coffee or other coffee drinks!