Taco Bell

I understand messing up an order, that’s part of business. But when the business demands something back from the customer, that’s not right. I ordered a burrito supreme combo and received three tacos. Okay that’s fine I came back and explained the mistake then the female manager demanded I give her back the tacos or she wouldn’t give me the food I originally ordered. First off, you’re going to throw the tacos away which is a massive waste, second of all it’s not the customer’s fault the order got messed up and the customer doesn’t owe the business anything, the business owes the customer! I’m a business man myself, if I mess up something for my client it’s my fault! They don’t owe me anything. they get to keep the work I’ve done and I have to fix it according to the original agreement, especially if they have the receipts. If I was the franchise owner of this location I’d have a serious talk with my managers on how to handle messed up orders. 3 stars because everyone else was very nice, including the new recruits whom I assume were responsible for the order getting messed up in the first place, they’re just learning. However the manager made us feel like we were in the wrong and was unwilling to help us fix the order. As if $2 of food is going to break the business.

Got some tacos, bean burrito, and a Crunchwrap supreme. Surprised by how fresh everything was. The employees were very polite. Order was ready super fast as well. I rarely eat fast food but I’ll remember this experience and probably visit again. Keep up the great work! Times are tough and I know y’all are working hard. Thank you

This is the second time this location has gotten my order wrong. The chicken quesadilla also had almost no chicken or cheese in it, only in 2 slices, and they forgot my cinnabon delights but I went back inside as soon as I realized and they gave me the 2 pack I ordered without a receipt. About 1/2 of the employees are friendly so you're lucky if one of them takes your order. We only go to this one because the other locations have also messed up our order. We avoid taco bell altogether now because the ones near us are consistently disappointing.

I am a home health nurse practitioner and rarely get to use the bathroom when I work, I usually stop at restaurants. Well I figure I will get lunch at Taco Bell and use the bathroom. Apparently you can only go inside if you have an online order, so I go inside and asked the cashier if I can still use the bathroom if I go through the drive thru and she said no. I get it, you are short staffed, but as a paying customer, I expect to be able to use such amenities.

We had to drive over to this taco bell because the one at 64th and Ward was closed. We ordered 4 Crunchwraps, 3 burrito supremes, and 1 taco. We took the order home and the first thing I heard from my 19 year old son is these are not Crunchwraps. He said that because they were so flat as in lacking food in the tortilla. My burrito Supremes were the smallest I have ever received from a taco bell. My 19 year old then opened his taco to find it was only about 1/2 filled. The three other kids never had a crunchwrap before so they didn't know the difference. No one ever believes these stories so I took photos. This was the most pathetic meal I have ever had at a Taco Bell. I took a photo of the receipt so the manager can deal with the employee that doesn't know how to make food. When I worked at taco bell 30+ years ago my burrito Supremes I made for customers were so awesome I barely could fold the tortilla. Tonight's burritos were about 80 to 90% tortilla. I wish we had driven to 88th and Wadsworth instead. What is pathetic is I asked for a handful of hot and a handful of medium sauce. That to me is about 10 packets of each sauce. I suspect we got 50 to 60 packets total. The photo of sauce is the extra sauce that 6 of us didn't use.