The Laurel Hotel

Thank you to all who make the Laurel a magnificent place to visit and eat and be merry! Our wedding was carefully planned and was a magnificent evening for all! Thank you to the team for your efforts! The rave reviews about the food from all of our guests keep coming. You’ve made a local pub to be proud of! Thank you, Mel and Liam

A $50 set menu we weren’t advised of at booking consisted of 2 meals. I chose Entree of Liver Pate with not enough Brioche to eat the Pate & it was not toasted as menu suggested. I had to remove the Fat from top of Pate. Surely this could have been done in the kitchen. Main Chicken Ragout.. wrapped in uncooked Bacon with fat everywhere. Sat down at 1pm we still hadn’t received some meals by 3.30pm. Some sides were not served at all. My family has attended this venue on Mother’s Day for many years with no set menu. We won’t be returning on Mother’s Day ever again. After so many complaints, we received apologies but it ruined our Mother’s Day!!

I've never felt the need to leave a negative review for an establishment before, but today I feel like I need to share the experience Ive had. Firstly, if you are going to have a set menu, make it known at the time of booking and make sure the food is edible. Secondly, the wait time for food... 3 hours later and half the table hadn't received their meals. I understand it's mother's Day but how can half get their meals and the others can't. Lastly the older lady (manager?) could do with an attitude adjustment. I would be embarrassed to work here. Never again will our family be returning. The only positives are the lovely 2 waitresses trying their best.

Our daughter celebrated her 21st at The Laurel Sat 20th March. We booked the Rooftop area and had approximately 60 guests. The night was BRILLIANT!. From my fist phone call / visit to The Laurel the service at every level was exceptional. Staff took the time to show me all the options available, provided me with all necessary information, were always available to take my phone calls with questions or queries in an utmost professional and warm manner. The selection of food available was excellent. On the night the Rooftop was clean and all ready for us to decorate. It was cosy yet spacious enough for us to have a dozen + dancing the night away at any one time. The food served was absolutely delicious, served piping hot, beautifully presented and served by very caring staff ensuring all guests were fed. The staff behind the bar worked extremely hard and never once seemed flustered or too busy to serve our guests. The level of care and genuine desire to make our night a success was beyond my expectations. A HUGE thank you to Barbara for her administration and organizational abilities to get all organized prior to the event. On the night the HUGEST thank you goes to JOEL for his unbelievable and exceptional customer service, unwavering care attending to every minute detail to ensure the night was running perfectly to the end - and it did! Joel you were an absolute STAR and I can not thank you enough! All of our guests, young and old said what a brilliant night they had, commenting the food was fantastic and plentiful, venue was sensational and loved how it ran so smoothly and was absolute FUN. A shout out too to Lauren for your wonderful staff and to your Chef. I would have absolutely no hesitation in recommending The Laurel to anyone thinking of book The Laurel for their special event. THANK YOU!!!