Monterrey Mexican Restaurant

This is my second time and both times have not been good . Decided to get food with the family & I definitely wish we would have went else where. Thinking since last time I ordered to go at the dinner rush I was understanding why some of my items were made sloppy or made incorrectly after specifying . The place is cute ,wasn’t a long wait too be seated. The servers aren’t great but they aren’t horrible . Now when I come to a restaurant too sit down I understand with that food can take some time too cook especially depending on what’s being cooked. So when I place an order for steak fajitas and it comes out 6 minutes later along with the rest of my tables food I’m in question . Well the rice was cold , the veggies in the fajita weren’t cooked some still hard . The steak wasn’t hot , felt and tasted reheated . The salad mix had a mix of old and new lettuce . Just seems like they spit food out and don’t care of the products they put out. Has a potential but I’m unsure if it’s poor manger skills or lazy workers .

After moving from Atlanta I was looking for a good Mexican Restaurant & after trying several restaurant I have to say Monterrey is one of the best ones in Augusta. Everytime I visit I am always greeted with the biggest smile. The food is always fresh, delicious & everyone is AMAZING! They are very clean and during this pandemic they took extra precautions to make sure everything was sanitized.

They should get No Stars for lack of customer service. I just left that restaurant and have never been there in the 45 years of living in Augusta. I should have left because we were totally ignored. We should have walked out. I left a small tip because I have more class than the service I received. I will never go back. I did ask the waiter at the end if we had done something to offend him, and the excuses were lacking. The food did not make up for the lack of service. I'm not rich but my money is good somewhere else. It was only me and my daughter and I can assure you we work very hard too.

We came in late in the evening, near close. They were ready to seat us with the absolute best, most polite attitude, however we did go with a takeout order since we weren't aware they were about to close, and we weren't trying to be difficult. All of the food was perfect...hot, fresh, exactly as we ordered, wonderful portions, especially in comparison to other local restaurants serving similar foods. This was our second visit to this location, but this definitely will NOT be our last! Thank you, to ALL of the polite and kind staff! 💜