Zaxby's

I came this evening for a sandwich. The person at the window asked me to pull up for 5 minutes . 5. They pulled me up at 8:23 I sat out here until 8:45. Went inside to ask for a refund and the “manager” a heavyset older brown skin dude with a blue zone shirt didn’t even know how to give me a refund. They didn’t apologize or anything . Please get better customer service

I'm writing this from the lobby of the restaurant. I came to order my food inside, and I was never greeted. The cashier was on her phone. As I started to order, she just kept doing whatever she was doing on her phone. I began ordering, and at one point, she rudely exclaimed, "Hold on!!!" I had only said two things! Then she just stared at me. According to the receipt, her name is Kimora. Then she almost walked away without giving me my second cup. My order was wrong, and I had to wait 10 minutes while it sat in the window. Regardless of age, customer service is the most important thing in a business.

I was about 3rd car in line to reach the speaker to order my lunch today. I sat for at least 15min in the same spot. Meanwhile the line was wrapping around the building. I decided to leave and go to another chicken establishment. And I'm so glad I did, especially after reading the orher reviews. It doesn't seem like this location is equipped to handle a lunch rush.

Lady over drive-thru mic had poor customer service skills. Informed me they no longer service blue cheese but failed to ask me would I like a substitution then goes on to let me order sweet tea and when I got to the window after waiting forever I was informed there’s no sweet tea. There was a employee outside the drive thru window swapping bugs with a rag, rubbing on his nose with his hand and handing people their orders. ORDER CANCELED! Will never revisit! Only went here bc Chick fil A was closed.

This place is a joke! At 9:45pm we walked in and they told us it was closed and that drive thru was the only way to order after a long wait in the drive thru, we had to order 3 different times because they didn't have what we ordered. Then our orders were put together sloppy and messy. Worst experience at a Zaxby's