Subway

1. The app crashed three times before the order would go through. Yay technology! 2. My three sandwiches were supposed to be ready at 5:25. I showed up at 5:25. Nope! I ended up waiting another ten minutes. There were two employees working. There was one other customer there ordering ONE sandwich. There were no other orders being filled. As I waited, one employee was making a sandwich for the in store customer while the other employee decided to start putting dough in the oven. 3. The in store customer asked if they could cut her 12” sandwich into four parts. (High maintenance much?) Unfortunately, this request was too challenging for the employee making her sandwich, so he switched places with his partner. 4. The no-cutting employee decided to take his gloves off and put on another pair. Question: How long does it take for a Subway employee to switch gloves? Answer: I don’t know because he was still working on it while the other employee finished up both orders. 5. They finally finished my order. One of the sandwiches was supposed to be toasted. When I got to my car, I noticed that the toasted sandwich didn’t feel like it was toasted. I went back inside and asked if the sandwich was toasted. They assured me that it was. I believed them because at one point during the sandwich making marathon I saw one of the employees pull that sandwich out of the oven. After I got home, I unwrapped the “toasted” sandwich. It was cold, and it wasn’t cold because it had been sitting for four hours while they made my other two sandwiches. Nope! It had never been toasted. Suggestion: when you’re training new Subway employees, maybe add that it’s not enough to just put a sandwich in the oven. You also have to turn the fu*%ing thing on. 6. They forgot to put cheese on the supposed-to-be-toasted sandwich. I mean, if you’re going to screw up an entire Subway experience for a customer, go big or go home, right?? 7. Thanks Subway! Never again, but tell Jarod I said hello.

Messed up my online order and the manager doesn’t care. Paid extra for guacamole and didn’t get any, tried to call over 15 times the night of the incident and over 40 times to speak to the manager the next morning and they can’t even answer the phone to try to help their customers. How is this store even still in business, cold meatballs, cold frozen chicken that wasn’t melting cheese. Messed up all of the sandwiches on an online order. All I can say is they need new management in that store for sure

I came in for a meatball sub. Eric made my sub, but when it came to check out, I was stuck behind 2 other customers for about ten minutes because the computer wasn't working. They ended up not having to pay because they couldn't get the credit card machine to work. I had cash, so he completed my transaction on a calculator. The person after me didn't have to pay either. I feel good about paying, because I don't want bad karma, but it made me late for work. Also I noticed that the AC doesn't work in there. It's kind of stuffy inside. I'm going to have to think twice about revisiting this location.

Today I went into Subway to pick up a sandwich. When I finally got up to the counter they told me that they were out of bread (all the bread). This is the second time I have been in and they don't have bread. I asked when they would have more. The guy told me that they didn't even have any in the oven. I wish he had told me as soon as I walked in and I hadn't waited in line. This store seems to be run by teenagers. I have never seen a manager in the store.

I have had more than one issue with this subway. Tonight however takes the cake ordered two sandwiches and when about to eat one and found a hair. When I called to complain was told the manager wouldn't be in until Saturday. Really it's Wednesday. Was told I would have speak with them they are not allowed to make decisions like a simple refund on their own.

this one is closest to our house- unfortunately every order has been wrong :/ it’s ran by kids and they really don’t care about customer service. one time we went and they didn’t have cheese on the italian-cheese and herb bread and they blamed it on the morning shift. another time we went and they ran out of bread completely? not a very good team here.