Simon's Cafe South Austin

4/3/21 10:29am I walk up to door and it’s locked. I walk up to the other door same thing, but there’s no sign on the doors that says drive thru only. I’m a member on the app and it said dine in available. There’s a guy cleaning the floors just staring at me. Doesn’t say a word or hand signs. Very unprofessional. I will no longer be coming to this place. Drove from Kyle Tx down here & was very disappointed.

The place looked deserted when we were pulling up but went through the drive through. They were open and the guy let us know that they only had about 6 different type of donuts available. I got 2 of the glazed and they were cold…granted, the “light” wasn’t on so I wasn’t expecting them to be hot but they were cold as if they were sitting in a refrigerator. I was going to take them back since I can warm them at home but I will NOT be going back.

Clean. Friendly. Yummy donuts! The Krispy Kreme has a nice coffee shop feel with a small lounge seating area as well as the standard tables and chairs. The employees were friendly and kept this place sparkling from the entry to the restrooms. There were so many new options of donuts since the last time I had visited.

I ordered hoilday dozen dounts online that night for delivery for 9am December 16th the next day. The dounts didn't make it until an hour after or later. they didnt put all the holiday dounts in the box. I called to file a complaint and got excuse the door dash is at fault because the store does not open earlier enough. I asked for a call from the head person. she says there is not a head person. she takes the complaints. maybe the manager at that location can call me. she offered me a coupon for another dozen dounts that has to be mailed and it wont be to me until after christmas. I still have not gotten the coupon. I still have not gotten a call back about the horrible service. One of my favorite places dropped the ball an dont care. I am very disappointed in this level of service.