Domino's Pizza

I ordered a pizza from this location before and it was two hours late but they at least refunded my money. I ordered again last night, and two hours after I ordered I called the store to check on my order or cancel it. After a 15 minute wait on the phone, a curt woman answered the phone and let me know they were extremely busy and only had one driver but that my order was on its way and would be at my place in 15 minutes or they would refund my money. I realize that staffing is a challenge now so I was willing to wait. Another hour passed and I tried calling multiple times with no one answering. The tracker suddenly changed to say my order was complete, however I didn't receive my pizza. I called several more times and only once did someone answer to then immediately hang up on me. I haven't received a pizza and my card has been charged for the order. I've tried calling the branch multiple times today and have currently been listening to the domino's recording for 15 minutes. Someone answered "dominos please hold" and I am still waiting. Understanding that businesses are struggling under Covid but this is beyond unacceptable and ridiculous.

We have been ordering from this location once or twice a month for years (delivery and carry out). The only negative is the parking lot is small. The facility is very clean and transparent. The staff are courteous and workmanlike. The drivers are prompt and respectful and the food quality is consistent. They have made mistakes, but they are few and far between. When they do make mistakes they fix the issue really quickly.