Taco Bell

Well we ordered and drove up to the window and paid our total. As we sat there waiting. Someone came to the window and asked what were we doing waiting there? I answered him and said well we paid and now waiting for our ordered. He wanted to know what did we ordered? I told him him he asked for me to paid him. I said I already did and showed him my recipe. He asked me for the recipe and we get our bag it seemed correct. But of course once we get home..nope. 😩

Update: I went to go order inside and the door was locked at 8:23 a.m. 6/6/2022. I waited outside because I had to explain to my son that we couldn't go in, and several minutes later someone finally came to open the door. They open at 8. After I myself at the POS screen I went to sit, and there was cheese and other food debris all over. If it wasn't even open yet, then did they not clean the night before? This is the literal worst Taco Bell I've ever been to in my life. The cashier gets my order wrong every single time, and I know it's always the cashier's mistake. The first time was in the drive thru. I told him I wanted two sausage crunch wraps, but he entered bacon. So I let him know the screen was incorrect, and he said he'd fix it and ask what else I wanted. So I continued ordering, per his request, and at the end the crunch wraps were still bacon on the screen. So I let him know again, and he YELLED at me saying he'd make sure they were sausage. I totally got scared and just paid, took the food, and tried to check if it was sausage before leaving but couldn't open them without destroying them. So went home, my boyfriend and I both bit into them, and BACON. So I took them back and he didn't even apologize for yelling at me or making the obvious mistake of not entering in the correct item. The second time my boyfriend ordered drive thru. Different cashier, now female. He ordered two breakfast boxes and asked to substitute the hash brown with the cinnamon bites. She told him he couldn't substitute them, which seemed wrong because you can substitute it in any other meal and there was an option to substitute it on the self-order screen inside (when we were smart enough to make our own orders previously). So he just ordered extra cinnamon bites to go with the hash browns. He came home, and there were no hash browns at all. Now we're both wondering if the employees are untrained or just incompetent.

My order was messed up. I went back and asked them to fix it. They gave me a bad attitude and tried to argue I was wrong. I order the same thing every time so I know the order was made wrong. They made it wrong a second time and I called back and they said if I wanted to drive back they will remake it again. Not wasting my gas, or my money in this location again.

This place has always been slow and not had enough workers even before the pandemic. YEars beofroe. i was their a few days ago. All they did was pay attentione to the drive thru. Me and some other customers were there in the lonbby for at least 10 mins. Ignored. When somebody else got there rder in the lobby it was wrong!