Panda Express

I do not enjoy leaving negative reviews. However, when it comes to delivering poor quality consistently over a long period of time, there is a problem. This particular location has continuously gotten worse over the past couple of years. After this last experience, we will not be going back to this location. Noodles were burned. Food we ate was not well made, not fresh at all. Not fresh made, not fresh ingredients. Taste was so bad 5 of the 6 of us disgusted our food mostly uneaten. Definitely not the quality we know to consistently expect from Panda Express chain.

They were crazy busy and my order I’d placed online wasn’t ready. I told them no problem and that I’d have a seat and wait. The cashier was super nice and apologized and gave me a complimentary drink. Great customer service that surprised me since customer service has really been bad at other places. All of the employees were friendly and kind. And I know my food was made fresh. Definitely a place to go back to.

Ordered delivery through their app. They sent the wrong order. We got someone else's food. When I called, the person who answered was clueless. I asked to talk to a supervisor. His name was Ryan. Ryan told me to call DoorDash since all they were able to do was have me go pick up a replacement(which defeats the purpose of a delivery I paid for). He said DoorDash was able to reorder a replacement for me. I told him he should look into fixing that and he hung up on me. I called DoorDash and they said that they were incorrect. All DoorDash could do was issue a refund(which I took). I then called Ryan(Panda Express) back and let the DoorDash rep(merged calls)inform him of the correct information, to which Ryan tried to argue about it at first before finally saying he'd "pass the information on to his supervisor". So I guess he really wasn't a supervisor? Anyways, I just wanted the food I paid for. And this kid was rude and unprofessional and probably shouldn't be working in any customer facing position.

Ordered online. When we arrived, we ended up waiting 20 minutes anyway (the food wasn't ready even though it was preordered.) That's fine, we were cool with that. Until we got home, and realized they royally goofed our order. That wouldn't seem like a big deal, but unfortunately they gave us a 90:10 ratio instead of half/ half sides, replaced an entree with one that the customer can't eat, no fortune cookies, etc. See, we tried calling to see if we could straighten this out and they never answered, multiple calls. I've worked fast food so I have patience, but this service level shouldn't go unnoticed so I'll leave this review here instead of continuing to burden them about it.

Killin it on Christmas eve guys! Even with the seemingly never ending line the staff were serving up meals happily and quickly! As I waited, I watched numerous entrées come fresh out of the fully staffed kitchen. I was in and out of there within 15 minutes. Quite impressive with the line of people and Door Dash orders coming and going. My only complaint? No option to tip in the card reader.