Cheddar's Scratch Kitchen

The service was great but the food was horrible. I had to send my food back because the chicken tenders and shrimp combo I ordered were overcooked and tasted like old grease. I told my server and she was extremely apologetic. she said that she would have the. remake my food. She even said that my food was overcooked. Mind you she was not the person that brought our food. I literally sat there and watch my husband eat his food while it took another 30 minutes for them to bring mine. I was so frustrated I told them to cancel the order. that is when the server advised me that they had 1 fryer down. I was hungry and irritated not at my server but at the establishment because they need to step up and fix the problems. It will be a very long time before I return.

Awful food. Everything we ordered was disgusting. The classic burger, the meat patty tasted like it came in a big sack you buy at costco, it also tasted freezer burnt. The cheese fries were baked, I’ve never had cheese fries as disgusting as the ones I ordered. The monte cristo was overly fried. The chips and queso was mediocre. The chips though? Overly fried. It literally tasted like pure oil. I will say that the margarita was god, except the serve didn’t ask if we wanted it on the rocks or frozen. We sadly got it on the rocks and it was overfilled. A lot of it was spilt over my side of the area when the server placed it on the table. I asked for extra napkins but never got any. The butter croissant was really good. My family and I will never ever get food from here again. $60 plus the tip wasted down the drain.

Went to Cheddar’s to get 2 Chicken Fried Chicken double dinners. It was right before closing so they gave me the leftover green beans, and it was a very small portion. The mashed potatoes wasn’t fresh possibly leftovers also! And to top it off, they didn’t give us any gravy! I know it was close to closing but you always give the best customer service from start to finish! Horrible!

Have not been to this restaurant in a couple of years. Today we visited the establishment and had an awesome meal, excellent service and it's strange to say that all the employees seem to work well together and get along like a well-oiled machine. Every waiter that I encountered or watched serve their tables were friendly polite and it actually overwhelmed me. I'm not used to such good service. The bus boy was on top of every table cleaning the table tops and the seats. A young girl came in and threw up in the entryway of the lobby because she had too much heat and they immediately cleaned that up and apologized to everybody and took care of that. While I was there I noticed them wiping off the front door handles and front windows. Again, wow! This place exceeded my expectations and I am very difficult to please! I highly, highly recommend this restaurant for great quality food and great service!!! Unfortunately, I did not get the name of my waitress. However, all the waiters and waitresses I encountered in the restaurant were all professional and extremely courteous and friendly.

The wait time was terrible: we've waited for 40 mins in an empty cafe for a seat. The place is so understaffed, starting from the waiters and ending with the kitchen. One waiter was barking orders at another waiter. We saw kitchen staff walking out from the shift limping from exhaustion. On the positive note. The staff is still superb in their treatment of customers! I don't know how they do! They are so polite, fast on their feet, kind, and professional!! Wow! My lid would have came off from a boiling point long ago if I would have worked there. I do hope the restaurant treats their employees like gold bc that's what they are! Food wise- this is an amazing place! I ordered fried chicken with mashed potatoes and gravy. Oh, it was so good and felt like real home cooking. It was a huge piece of chicken with mash that still had bitable size pieces of potato. The waiter was fast, courteous, professional, and to the point. The food was flying out of the kitchen! Definitely a 5 star!

We had a wonderful server, very thoughtful and intuitive, and she was absolutely on task keeping our drinks filled and checking in to ensure we had anything we could possibly want. Very clean location, comfortably decorated without any kitschy elements, a "casual elegance", if you will. Excellent menu choices and the food really was quite good, the pricing very reasonable.

I go to Cheddar's quite often. Their steak is always very good. They've started giving their honey buttered croissants to every customer and those are spectacular. Our recent visits have been very good. The wait staff have been very friendly and helpful. Do not be concerned if they want to seat you in the bar area if there's just two to four people because the service is great, it's not too loud and really no different than in the main restaurant.