Express Pizza

Staff is very friendly, courteous. I highly recommend this place. I really like this place, the passion they have. Everything I've tried and my co-workers have tried have been delish!! Its a very small place with no dine in, that's how small it is. They also have a nice selection of desserts like cupcakes from Bedford Cupcakes and tiramisu, etc, btw also very yummy!! The only concern I have is that orders are never on time. They tell you a time but you need to add an extra 20 minutes (at least!) to the time they tell you will be ready ("Express Pizza it's the name!). I think the problem might be not enough staff. And making good food, word spreads, lunch time hits and boom!! The times I've been, has always been 2 or 3 staff members, and you can see they are working hard on making the orders, but you can also see they are rushing, struggling. And that is not good for any employee or business (can bring mistakes, mixup orders, incomplete orders, employees exhausted, frustrated, angry customers, etc). I love their food, their personalities, I wish them the best and I know they'll improve. I highly recommend them!! Thank you..

I placed an order at 4:30pm for my pizza to be delivered to us. They told me it will take 40 minutes or less, an hour later I was still waiting And when I call them, they said there was an order ahead of mine that have to take care of it first. What the hell? What about my order? If a business promise an specific time of delivery, I spect to be delivery at the time I was told. Whom ever took my prefer was completely rude, don't know how to solve problem, don't know how to make customer satisfaction with their service. They should changed their store name from Express pizza to the slowest pizza. One more thing, if the owners read this, I just want to let you know there is plenty of pizza places that is better than yours. I order your food because it was close to work. But you can not deal with customer or take responsibility of the way you treat them, you should closed your business or train your staff to have a better costumer service.

I've been going to Pizza Express for a long time, over 20 years and I love it. The food is great, the staff is really friendly. I enjoy the experience every time that I go to Pizza Express, which is why I keep going back. Definitely recommend this place to someone looking for great food and service in Bedford.