Hong Kong Restaurant

Customer service experience was extremely disappointing and frustrating. I used the "order pickup" button and proceeded to the Storefront by DoorDash pickup option to avoid fees. My order was confirmed with an email. When I arrived, she said that they did not receive the order and that they do not have online ordering. She said that they have had this happen to several customers and blamed the problem on DoorDash. She took my order again and charged my card again. I then showed her that my card was charged twice for the food, not to DoorDash but Hong Kong directly, and she refused to give me a refund. She said I needed to call my bank and report fraud because that would be easier. Therefore, I was charged over $100 for my food that took over an hour to receive and I have to call my credit card company because Hong Kong's online ordering platform is a scam.

I placed an order for pickup thru the link on this page and the money was taken out of my account. I went to the restaurant and they said they didn’t have my order. So I showed them the money was taken out of my account by their restaurant and I got an email from them confirming my order. The lady, who apparently is the owner, was extremely rude and refused to give me my money or my food saying it isn’t her fault. Her old male employee was also extremely rude and started yelling at me. So now my money is gone and I have no food. But they claim this page isn’t their business, even though I had the correct address, name and phone number. I’ve never had such a bad enough experience at a restaurant to even get mad and I wish I would’ve spent my money and time elsewhere.

Really good Moo Shu Pork! I mean REALLY good! And, even though it isn't on the menu, they make an equally tasty Chicken Egg Fu Yung! If you ask, they will make it for you. The only disappointment was the appetizer platter. The BBQ Pork was great. But, the fried shrimp (while tasty) were really greasy. The Egg Rolls were, too. The greasiness just ruined everything. So, I had to deduct a star. But, the staff is super nice and accommodating! Go, enjoy!

I ordered delivery from Hong Kong Restaurant while staying at the Riverhouse On The Deschutes while in Bend on mid-term business. I have to say that by far it’s one of the best meals I’ve had while here. The delivery was through DoorDash and it was super-easy to order and extremely prompt friendly service. I ordered the Wor Won Ton Soup and the Chicken and Green Beans with Black Bean Sauce. It was all phenomenal. Large portion sizes, lots of extra fresh and hot and tasty ingredients. The entree comes with sesame seeds to sprinkle. And there is the traditional hot yellow mustard and also a more sweet “hot” sauce. If your looking for excellent Chinese Cuisine with very reasonable prices in Bend, definitely give them a try.