Beverly Hills Hotel

My husband and I were not staying at the hotel but we wanted to go and have a drink at The Polo Lounge (for the experience ya know) in the evening. We walked in late afternoon to inquire after a long hike in Malibu and we were greeted by a woman at the front desk. She was so pleasant and tbh I was shocked at how well she treated us given. She politely told us that if we wanted to come back in the evening, we'd have to change our attire, but not in an offensive way at all. We also knew that our current attire was not appropriate for the lounge. We returned that evening showered and dressed up and the same woman greeted us and walked us to the Polo Lounge. She even complimented on how good we looked! We were lucky as there were two open seats at the bar so we sat down and the bartender immediately asked us if we wanted a drink. We ordered two drinks, dessert, and coffee chatted with the bartender, and really just enjoyed the experience. The level of attentiveness and customer service was beyond expected. It was a lovely ending to our trip before heading back to Canada the next day. Thank you for the wonderful experience. I am happy to see that all guests are treated EQUALLY.

The place is wonderful, and it makes you feel like going back in time with the portraits of some of the most influential Hollywood stars back then, and from now. It was a good experience for me, because it was my first time in California. I wish it would had been better, and more relaxing. I didn't have the best company to enjoy the most of it. It is a great place. Luxurious, great pool, nice bar. Nice eating area for breakfast, lunch, snacks, dinner.

The Pink Palace remains as an exceptional and unique place to stay and experience. We travel the world, stick to 5-star hotels and resorts, and no place has this sense of place and home. While it is still a celebrity playground, one need not be a celebrity to receive exceptional treatment. Dino Rudolf was consistently attentive, and the staff in the Polo Lounge were wonderful over several evenings. We will be back many times in the future. As our 12 year old son asked “can we be like Howard Hughes and live here on and off for the next 30 years?”

The hotel is really beautiful but the staff has major attitude and are not help at all. My girlfriend by accident left 500 dollars in the booth we were sitting at we walked away for 4 minutes and it was gone. The worst part about it we have called security many times after filing a report and they are not helpful at all. We even went to the hotel and they told us they have no security office we had to use house phone to figure out. The issue is still not resolved