Auntie Anne's

Would give this location zero stars if I could! Obviously no one in management was there today. Order pepperoni nuggets and was told it would take about 3-5 mins. After 10 I was given a plain pretzel. Then the girl lost my order-which is computerized. (I didn’t get a receipt). She was not placing receipts so the boy behind her could make the orders correctly. Then she clocked out. Was told to come back. There were three more people that ordered and she messed their orders up as well. This was not a rush time frame either. After waiting 25 minutes I got my order. Clearly someone with some knowledge needs to be here!

Came in with a valid Buy One Get One Free coupon. Was told by the guy behind the counter that I couldn't use a paper coupon because I didn't have enough loyalty points on my app (which had JUST been downloaded). At the same time I made the purchase, I received an email offer to get a free pretzel with a purchase of $1 or more...and was then told I couldn't use it!

Cant give a zero star rating, it's a bunch of kids running the joint, which would be fine if they were trained and had someone there in charge but they don't, charged me wrong for my order and asked if they could make a fresh pretzel and I would just wait and i was told no, that they dont make pretzels to order and just to choose what they had sitting under the heat lamp, very unprofessional and very ill-trained staff.