Gbk Resorts World Birmingham

A mixed review really but we left with such a good impression. Their customer service is amazing! We had an allergy in our group and the staff were fantastic about making sure our needs were accounted for. However, our food took forever and was barely warm when it arrived. We asked why it had taken so long and got an offer to re-do the meal. We were starving so ate it as was. At the end of the meal we were approached by staff with an offer to refund the all of our burgers. Highly recommended just for the customer service alone.

Decided to try somewhere new for my monthly cheat meal, and was not disappointed. I ordered (for click & collect) through the app, which was extremely easy to follow, contained a helpful allergen (contains/may contain) page, and even gave a small discount to the order! I went with “The Mighty” (medium rare w/ an extra beef patty, grilled chicken breast, bacon & a fried egg), some chunky chips & a milkshake because my eyes were far bigger than my stomach lol. I have a mild gluten intolerance, and was happy to see a wide range of gluten free options, as well as the ability to free-write details about my allergen on the order (which I did). Parking was easy enough, it is resorts world / NEC after-all, although I could see it being a bit difficult at peak times if a convention were emptying out etc. Not knowing the layout of resorts world / exact location of GBK did prove a little difficult to locate it at first, but nothing that wandering about for 10mins or so (plus actually looking at signs) couldn’t help. Upon arrival, I was greeted by multiple friendly members of staff who were more than happy to help with any questions I had, and who also wanted to double-check I understood that the chips I’d ordered would be fried in the same oil as other flour (gluten) containing products. It was only after I confirmed I was okay with this that they then added it to my order. I’m extremely grateful for all of the above effort shown about my gluten intolerance, a lot of places don’t even bother to do the minimum, so I really appreciate it when people do. Especially as this was all done within the context of a late order on a Sunday afternoon/evening. As for the food itself, it was great! The beef exactly medium rare, the chicken breast was superb, I couldn’t fault it, and it was still nice and warm after the ~25min drive home too! The closest thing to a “complaint” that I might have was that the gluten free bun was a little dry, but tbh, I’ve had a lot worse and few better, it was nothing a little bit of sauce couldn’t fix. Overall, had a great experience, with some delicious food and will definitely be back again!!

Visited at 3pm on a Friday. Was quite busy but a table was found for us quickly. Ordered via our phones (which the Server recommended) and our drinks and food arrived quickly. Food was tasty, hot, great portion sizes and worth the money. The Mon-Fri before 5pm offer on drinks is excellent value. Staff were friendly. We would visit again 🙂

We were eating at the Gourmet Burger Kitchen with a big group. The service was very friendly, attentive and quick. Food was served in a timely manner without preordering which was a nice surprise and the burgers were cooked on point and tasty. Overall a nice experience and a good restaurant in the Resort World Area.

We had 2 mighty burgers one naked. Being first timers we forgot to order chips. Our waitress Rochelle was brilliant and come to our rescue with a fries each as well. Our visit here was great and I'd highly recommend eating here. And if you get the pleasure of meeting Rochelle you'll be well looked after and your visit made enjoyable.