Panera Bread

Ordered about $80 worth of food and disappointed. Ordered a Bacon Turkey Bravo sandwich and a Kids Turkey sandwich among quite a few other things and was out of avacodo which o could live with but the turkey is usually chunks of turkey not thin slices that looked like it was bought at Aldi’s $.25 packs. Thin with a hair as a bonus. My daughters sandwich was the same. The chicken noodle soup was all broth. Only thing that was good was the chipotle chicken melt which of course was without avocado and the melt my other daughter received was smothered in onions. Out of 4 meals 1 was decent but missing ingredients and the smoothies were great. Customer service was good and the gentleman was nice at least. Because of the customer service I’ll give them 2 stars instead of 1. We spend more than I care to admit eating out and order from here once or twice a month and it’s been bad two times in a row so we are done here. Unfortunately it’s a trend here lately since the pandemic here in Bloomington.

You can’t order at the front and they remove the kiosks to order so you have to order online or via the app. Really inconvenient. I understand worker shortages but seriously makes the experience difficult and unpleasant not having easy ways to order or ask questions. Frequently out of key ingredients. Impossible to find anyone at front of house. Everything happens in the kitchen cause there are so few workers.

This Panera is the best. I've been to other ones and this one always gets my special order just the way I like it -- generous with the veggies and tasting fresh. They're also fast, even when it's pretty busy. I've only ever had one problem (long ago, missing two toppings) and the manager made it right with a friendly attitude. Highly recommended.

OK, I’ll admit Panera has some really delicious food. So why the 2 star rating? I love curry dishes. I was excited to try the new curry chicken soup, the pictures look chunky and delicious and amazing. So I paid $7.55 for a small bowl of this curry chicken soup with an apple on the side. I can’t stress how disappointed I was. Not with the taste, the taste was outstanding. It was the fact that I was served mostly broth. I may have had two small pieces of chicken in the entire bowl, maybe three edemame pieces, a few shreds of carrot, but it was 98% liquid. I’m feeling pretty upset that I paid over seven dollars for a bowl of liquid. It was nothing like the pictures advertised, which was full of chunks of chicken and vegetables. So just be warned. You’ll always drop a good amount of money at Panera, but you’re not always guaranteed to get what you expect or what is advertised. Now I will have to find someplace else to have lunch because a bowl of liquid isn’t going to satisfy me for long. Very disappointed, Panera. Do better!!!

Because of short staffing this store was order online only. This store should just close if that is such an issue. It seems the smart staff have quit already. I saw one of the staff walk out of the kitchen with what looked like a scared and overworked look on his face as he looked at the line of pple waiting for carry out. I had signed up for the first time for the Sip Club and ordered my first free drink. I felt guilty to walk out with a free drink only, so I ordered food. I spent $10+ on one of the new special spicy chicken sandwiches and this is what I recieved. Chicken, mayo+spicy sauce, and bun, none of the toppings. I will never order food there again. I will continue to get the free drinks until July 4. I don't see myself continuing the Sip club once the monthy fee is applied because I won't be able to sit down in the store to get my refills or order food.

The food has gone from average to just edible. The service ... well ... nonexistent really. And don't even try to order pickup either to get around the service problem, as they will tell you a time, and it will always be about 30 minutes later than that time--and they expect you to wait for the order regardless. This was once a decent alternative with relatively healthy options. Now, you should avoid it at all costs.