Arby's

I ordered a French dip and didn’t get the dip. I’ve had a few orders in the last several where my order was in the bag, but my wife’s wasn’t, even though we paid for it. This place is always busy and clearly understaffed (the lobby hasn’t been open since COVID started) so we’ve been trying to give them a pass and return as customers but I think we are done with this place for a while. The employees are friendly, but either under trained or enjoying too many “smoke” breaks.

It was very busy. Fern was at the register as per others visits. I wear my name badge so it's less yelling for me to place my order and my name may be seen. My order was not made to go as asked, even after being handed a drink carrier. There was a very long line and nearly full parking lot. I ended up with not the correct sandwich and a poorly made one at that. However the gentleman behind me in line was very kind and funny. He saved what would have been a rather disastrous lunch. I'll make sure to avoid when in a hurry, however I do usually have good experiences at this location.