Subway

I had a very positive experience at this subway! I thought it was very clean and organized, I was greeted when I came in, and since it wasn’t too busy the cashier and I had some banter as well. There were 4 people working so fully staffed! I asked for double meat and cheese and was not disappointed in the amount I got. Overall I would definitely come back to this subway!

I visited this subway today with my fiance. We each ordered a sub and then presented the BOGO coupon from the mailer at the register. The manager scanned it and said it would not work. He could not get the coupon to work (it was in fine condition, unused and not expired). He rejected any other solution that we offered, like only ringing up one of the sandwiches or overriding it since he was the manager. He became increasingly hostile with us for no reason, and after a minute of this we decided to leave. When the manager realized we were leaving, he started cussing and shouting at us, and told us we had to stay. As we pulled away, an employee flipped us off from the drive through window. We both love Subway, but this experience is really quite shocking. I have never been treated so poorly at any restaurant or any business. The more I reflect on the incident, the more shocked I am that it happened. We were in no way rude or hostile to any of the workers, and this reaction seems to have come out of nowhere. I understand how it could be frustrating to lose a sale at the last minute, but we offered multiple ways to make it work and he refused. All he would do was try to abuse us into doing what he wanted. As customers on a budget this was all quite embarrassing.

I'm very disappointed. I love Subway, but the last 2 experiences I've had at this location have been poor. Today when I went in, the man behind the counter showed body language that he wanted nothing to do with being there. In making my sandwich, he showed little care. He dropped a big pile of turkey on the sandwich, and when he couldn't separate the cheese, he just dropped it on the sandwich too. The amount was double what it should be. He showed no care in putting my order together and did not actually give me what I requested. The sandwich looked rushed and sloppily prepared. Next time I want Subway, it'll be from another location.