Toppers Pizza

AWFUL food. Awful delivery. Manager support less than desirable. The food was delivered to our hotel and left outside the doors, in January. No contact attempts. The hotel staff finally found it and called our room. The food itself was poorly cut, raw, sloppy, wet, basically inedible, and obviously cold. We didn’t receive the soda we ordered and no plastic-wear for the mac and cheese. Calling and talking with a manager was met with being told there was nothing they could do. We were told to contact Slice, the contracted delivery service this location uses. Slice only offers submitting a claim virtually. The manager wouldn’t even listen to our complaints about the quality of the food because “there is nothing I can do.” Absolutely would not recommended ordering from this location and will avoid Slice as well.

The staff was super nice and the place seem pretty upbeat when I stop to pick up my pizza. The only problem was they screwed up my order so they had to remake it while I was there. I wasn’t in a hurry so I didn’t mind too much and the pizza did taste great. Without the weight they would’ve had five stars for sure.

I was super excited to try the new vegan options but I got SO SICK after eating here. It was also supposed to be curbside pickup but when I called to let them know I was there the woman who answered said “can you just come in?!” and then hung up. When I went in she just said “we’re really busy” and that was it. That’s an interesting way to earn the nice pre-paid tip I left in advance to the person that was supposed to be carrying the pizzas out to my car. Normally not one to leave bad reviews but I messaged Topper’s through their website about this (mostly so no one else would get sick) but they didn’t even bother to respond. It’s been about two weeks now already. Pretty unbelievable experience overall.

I was fortunate on Friday 17January to meet manager Aston at the Bloomington store. I had trouble with my order and called in to speak to a manager. He listened patiently to my incident about a driver giving me incorrect information and he made my issue whole. Thank you so much for have this quality of managers on site. I will continue to be a Toppers fan.Barb Rapp

I have order before and always offered to pay more for delivery and they would always more than make it happen. Tonight I got someone who had to check with the manager and they would not! Mind you, I’m like less than a mile outside the radius, willing to pay more because I don’t want dominos or Pizza Hut closer to me. Toppers I’m disappointed. And in this case, in the manager.