Dunkin' Donuts

I came in right when they opened at 5 am so there was no one in the store and one person in the drive through. I brought my service dog in with me because I bring her everywhere. When I first walked in they told me they don’t allow dogs,I then informed her that she is a service dog even though it was made very visible by the harness she was wearing. They then proceeded to tell me two more times that they don’t allow dogs in there establishment, I then politely explained to them again that she is a service dog and that does not apply to her. At this point I was very annoyed and was just waiting for my order. My dog then alerts me and one of the workers says out loud “that’s not a service dog.” I have never experienced this before and was extremely frustrated after after this encounter. Mind you I was not even in the store of 10 minutes.

I have said this before and I will say it again and I see others have noticed too but I guess this owner does not care about the employees working there… STOP TALKING OVER THE GUESTS AT THE DRIVE THRU. I have to constantly repeat myself because I’m the middle of the order she will interrupt!! “I will have a medium iced coffee with …” ..”YOU WANT CREAM AND SUGAR!!?” Ummm yes I was getting to that …. “I will also have…” ..”YOU WANT ANYTHING ELSE?!” Omg I was getting to that too just LISTEN!! Same problem the past few years and I have worked for corporate. Not the way Dunkin standard is. Great coffee however