New Steine Restaurant

Average hotel, rooms are nice and well equipped, only a few minutes walking distance from the beach. Although when we got there, there was no one on the reception, front door unlocked and open. So basically anyone can walk and since there’s no one reception, no one would even notice...so after having rang the bell about 10 times to get someones attention, there was still no response. I ended phoning up the hotel to get someone to come down to reception... Apart from this as I mentioned before: Good location, decent rooms, quite reasonable prices and very quiet.

Don't book this hotel if you don't want your money going for ZERO service. This hotel refused to refund me although they didn't even let me in. I wasn't even able to enter this hotel, still they are doing anything they can to charge me money. I booked a non-refundable room but when I arrived, I was told by one staff that this hotel was closed. I thought it was natural to get a refund in this case BUT it turned out to be almost impossible… First, another staff told booking.com that they were still open so booking.com didn't refund me. Second, on the day after, when I contacted the hotel again, they said the system showed I have already checked-out so they can't refund me. I have no idea how I manage to check out without even entering their door at all? I was too mad so I have been contacting booking.com's agents. Finally one agent help me approve the refund request. Currently I am still waiting for the refund from this hotel. If I have to say something, this hotel literally seems like robber to me. If not for the only one helpful booking.com agent (most other agents are no helpful), I am sure I can't get my money back even I didn't stay in this hotel at all.

I have booked the room using expedia. Received confirmation of my booking and money was taken from my account. This sbould have been first red flag as I opted for the option-pay on arrival.I arrived at the hotel on the day of my booking at 6pm . There was no one there to let me in and when I called the emergency number i was told that I don't have a booking with them and that all their rooms are busy and I have no accommodation for tge night.when i told the person on the phone that they confirmed my vooking and took the payment for this room he was very rude and told ne it's not his problem and i need to speak to expedia and he hang up.The worst experience you can imagine. We had to find another hotel and pay 3 times more tahn originally intended for the room just to had somewhere to sleep.Avoid this place

The Hotel refused to cancel & refund my reservation trough the COVID-19 pandemic, even though the UK government imposed a 14 day quarantine to tourists and I was travelling for 3 days. The hotel was the only business refusing refunds to COVID-19 travelers as my airline and train operator promptly refunded the order at a moment's notice Shameful

This is not a hotel with 24 hour front desk, parking vouchers and room service as advertised. It has changed hands and is now SELF CHECK IN - though you won't be told this and will not get the codes unless you spend hours on the phone as the contact number given on your confirmation is incorrect! The reception looks like a building site (see photo) and we found hairs in the bed - there are no staff whatsoever on site to sort any problems out. The rooms are not great either. AVOID AT ALL COSTS......