Noodle Box

Staff that were on tonight we’re extremely incompetent. Ordered online and arrived just after my pickup time. Got told to wait 5 more mins which is fine so I sat down. Waited 20 mins before I went back to the counter for them to just grab a bag that had been sitting there the whole time!!??. Not good enough noodle box!!

The worst seafood Mee Goreng I've ever had. The sauce is flavourless, doesn't taste like the seafood was cooked in it. Spicy satay chicken was lacking vegetables, sauce is not spicy, low quality chicken. Probably also the worst satay sauce I've ever had. I haven't been to noodle box in years, I won't be back. Big waste of money. Coconut prawns were great though, at least something was good.

Absolutely ridiculous, for months now when I try and get food from here I try to call in advance to save me time having to wait for it to cook and not once have they picked up there darn phones. There have been times I’ve called 10 times in a row on the drive there to hope miraculously they’ll pick up but they never do. And when I go into the store to order my food I’ve asked the front desk girls what’s the deal with there phones and they just giggle and act oblivious. Worst customer service. If I could give it 0 stars I would.

I placed an order for a regular Teriyaki noodles and specified that I have a Severe Nut Allergy. Upon payment I asked the young girl who took my order to again confirm that I cannot have nuts, she said I wrote it down. After waiting 10 minutes or so for my order to be cooked I checked my receipt and to my surprise I see that I was going to receive the Satay noodles. If I had not checked my receipt and eaten this, I would have died. This is a massive failure on the young girl who served me as there was no care for my health as a customer. The young boy who spoke with me after I noticed the error gave me a fast refund as he seemed to understand. I heard a comment he made to the girl who made the mistake. He said ‘he’s allergic to nuts why did you give him satay’ She said ‘I wrote it down’ Either way, satay is not teriyaki and I could have died for this mistake. 1 star

Worst experience. Poor service, very bad attitude from staff who were cracking jokes behind at customers, staff don't seem to care about using the different tongs for veggies, seafood, meat or noodles. Wouldn't accept Noodles Crew card, since the barcode was on my phone. The response from one of the female staff was 'We have a new system that can't scan code from mobiles or allow us to manually enter the card number, sorry about that' which would've been perfectly fine normally, untill they went on saying in a condescending tone "If you want to collect Noodlew Crew points, you should bring a physical card, otherwise... ". I seriously wonder if the store cares about customers coming back to their store. The only saving grace was the food itself, which apparently tasted good, albeit were on the dry side. Only visited this store because it was right next to a subway where one of our kids wanted to get food from. Never coming back to this store again. PS - I'd rather go to the Carindale store, may not be as flash but more friendly service and tasty food.