Movenpick

The waffles and ice cream were delicious! I absolutely loved the classic Swiss chocolate ice cream with the chunks of chocolate pieces, as well as the coconut and Swiss chocolate ice cream. Store ambience, however, needs work. Things looked disorganized with large boxes and storage junk behind the counter that should have been hidden away. The music would suddenly blast out loud then go quiet when customers would order. Perhaps try a more peaceful and chill store look and ambience.

Unfortunately I can only put one ⭐ ... Visit for an ice-cream snack before work around 5.30pm on Saturday. No customers at all, the staff member was alone and on his phone. Took the menu, chose the berry waffles with raspberry and vanilla ice-cream. I waited more than 30 minutes, a family of 4 came. The staff brought me my waffles and ice cream it looked so delicious unfortunately instead of berry coulis it was chocolate. I can't eat chocolate. I had to bring my plate back. The staff member told me that I didn't tell him that I didn't want chocolate ... why would I have to tell him that I don't eat chocolate when there isn't any chocolate in the recipe according to the menu ? He asked me if I wanted him to redo it, I said yes, but that I will have to leave 20 minutes later. He then just told me that it won't be ready in 20 minutes and that I can have a refund instead. More than 20 minutes for 2 waffles and 2 ice creams ? How come ? The family of 4 just had ordered classic ice-creams and an other staff member was starting her shift. Just lost 40 minutes ... Still hope to try those waffles with ice-creams a next time but maybe in an other store.

I order a two scoops, I ask if it could be in different cups so they don't mix. He say yes and after paying I realize he charged two one scoop ice creams ($11 instead of $7). I let him know thinithi it was an error and he said "you wanted the second in a different cup, that's a different ice cream". Also both scoops were minimal, I can't believe how cheap this people is. I hope they go out of business soon.

Terrible! Staff were surly & impatient with my 3yr old taking a while to decide what he wanted. They made a big deal out of the $10 eftpos minimum when I didn't have any cash, seriously? Most people barely carry cash anymore & $10 in an icecream shop is ridiculous. They relented when I started to walk away as they had already served the ice cream but then overcharged me, I only noticed this later. Very expensive for tiny portions of mediocre icecream...my advice..don't bother.

I wanted a matcha latte on lactose-free milk with matcha powder (not matcha mixed with sweetener). The guy who served me (possibly a manager?) not only took each of these additions without blinking (or treating me like I'm annoying), but went out of his way to give me a taste test to make sure that the product he made was what I was seeking. I truly appreciate this. It was delicious!

Ordered two dishes and tea. Waited 20minutes for the tea to arrive, 10minutes later ONE of the dishes came. Waited another 20min to then go up to counter and ask where our next dish was...have someone came out with our next dish and said ‘oops I overcooked it and then it got cold, I was busy’ - we asked for it to be remade fresh .... and still currently waiting.....