Frankie & Benny's

Great dinner experience here. First time trying Italian pasta and I was not disappointed. I and my partner had the arrabiata pasta with smoked chicken in hot sauce. We asked for the pasta to be really spicy and it was good. The food came early and was hot. I had the Frankie's punch and my partner had Budweiser. Our server was polite also. We had the brownies and ice cream dessert and let me dare say it was the best I've had. The brownie was warm together with the ice cream just melted beautifully in my mouth. The ambience was nice and neat. Definitely recommend.

Ate there last night and the food was delicious! Really good quality. Waitress was lovely. The evening menu offers were not on the table, so may need to be asked for - we only knew about them as we looked at the menu outside. Overall brilliant experience. Clean plates for me and the kids. Hughly recommend

Really lovely place to eat usually, but they must update/change the booking times! We did not realise they closed at 9, which is our error, but there should not be booking reservations available for 8:45 if that’s the case! Me and my partner both felt incredibly rushed, he hadn’t even decided his food after being sat for not even 10 minutes, but was made to order!! If it’s too late, we should’ve been turned away instead of rushed by staff that weren’t too interested, and clearly just wanted to get home. There was such an awkward atmosphere because of this. I felt so rushed to eat, which is a shame as I would’ve loved to actually enjoy the food rather than worry about taking too long & I wanted a desert…lol. Although because the food was lovely I would highly recommend! Lovely portion size for the garlic pizza bread starter. They also have amazing accommodation for allergies. Just check the booking times first. And maybe the staff shouldn’t make you feel so awkward and rush you.

Travelled to bristol for the night for a day out shopping, for food and a night out so we reserved a table for 9pm Friday for my friends 30th birthday. We turned up for the reservation where a blonde waitress told us you were closing and she would not seat us (you were open until 10pm) . We explained that we had a reservation so she huffed at us rolled her eyes and sat us down. She then shoved some menus at us told us to be quick the kitchen is closing only for her to dissappear for ages and leave us to flag down another waitress to ask for the lunch menu. This other waitress named Eilise was an absolute angel she was polite, friendly and if not for her kindness getting us extra menus and taking our drink order we would have walked out. The blonde waitress comes back to our table with the attitude of a sulky teenager tell us " I need to take your orders what do you want, quickly" she takes our orders (does not write anything down just repeats back what we said and walks away). She comes back with our starters and serves our vegetarian birthday girl potato skins with bacon (birthday girl ordered the just cheese potatoe skins). This is not a problem we explaine she's a vegetarian and had ordered the cheese not the bacon ones. The blonde waitress huffs at us and takes them back to kitchen muttering under her breath at us. At this point the blonde waitress has turned away a numerous amount of people wanting to come into the restaurant saying they are closing when they are not, she also upsets a few other customers at the restaurant who have also complained about her attitude and rudeness. The manager notices her bad attitude and I think he must have sent her home early as she left and any new customers who were coming in were now seated (not turned away like the blonde did) Elise then comes over explains she will be serving us the rest of the night.Eilise is the only reason this review is 5 stars as she was AMAZING!! She went above and beyond for us. The beginning of dinner was ruined and the birthday girl hated every second and just wanted to leave, by the end she was laughing and having a great time all because of your staff member Eilise she treated us like royalty she was so polite, happy and just generally a absolute delight to be around. This 5 star rating is purely because of her and the wonderful person she is. I hope she gets the recognition she deserves as she is an absolute credit to your company and we would 100% come back just to see her. Thank you so much Eilise for making my friends birthday. We were probably some random group you served that night but to us you made the trip and all night we kept mentioning how lovely you were and how much you made my friends birthday.

Fabulous service and a nice meal. Allergies galore in our party but the manager in particular was so helpful and knowledgeable on the subject. Patient and brilliant with the kids. Cannot stress enough how difficult it can be to eat out, yet this experience will see us going back and recommend to anyone with coeliac disease in particular.