Panda Express

Their business model seems to be a two pronged approach that goes like this: “we don’t have that right now” or “sorry, your food isn’t ready yet.” If not for the fact that my kids love the fried chicken with the sugar sauce, I’d probably skip it altogether. A few weeks ago I was practically chased out of this location by the manager, who locked the front door 15 minutes before closing. Pretty sure that’s not even legal, pal. The roped closed fire door will probably get you a citation, too. I ordered online 45 minutes ago and even came in a few minutes late in the hopes my food would be ready. Nope! Just watched two people wallk out. The time for excuses about the pandemic affecting business is over. Fix this.

I've been seeing a lot of people who dislike the service of this place. If you want no mistakes or issues you need to go inside the store, otherwise what you receive might be hit or miss. I've personally been in the drive thru many times and had great service but then stopped doing that when a high schooler filled ice to the top of my soda cup and filled the soda halfway up the ice. Ever since then I've had no problems. Giving 5 stars because I come here to eat only when I am on a budget and want something sweet and savory. The review here is more on the establishment as opposed to the actual food being served because, come on, it's flipping panda express. I'm not expecting 5 star chinese fine dining. When I walk in (which you should always do, you get better service), the place looks clean, the staff looks clean, and food is being actively prepared in the back, which you can see. Their lower ordered food is made in limited batches to prevent it from getting gross from sitting on the warmers for potentially hours of no one eating it. You can still order it if there's none on the heater, you'll just have to wait like 10-15 mins, which is fine because it's fresh. Depending on the server/cashier, you might get your plate/bowl loaded with your entree, but they typically do not skimp on anything. The rice is definitely loaded up in there though, and if you're willing to voice your desires respectfully, they are usually receptive and will add a little more or less of what you want. I think their bathrooms may be closed still due to covid, but I always get takeout so I don't care about that. My go to balanced order is the plate with the first entree being orange chicken, the second entree being broccoli beef, and the side being fried rice. I usually ask for a little more broccoli because I use it to balance the sweetness of the orange chicken out so I don't feel gross after I eat all that food. If I'm not starving, it can sometimes last me 1 and a half to 2 meals.

ok so i don’t know if it’s the vibes in there but every time i walk in here i feel like I’m gonna be sick. the employees get the job done and are relatively nice but it’s like something washes over me while I’m in the door. very strange. anyways the food was okay, typical panda express, makes a mean leftover hot or cold

Food’s good (mediocre chinese food at best, but,hey, it’s the only fast food gig in town so why not) but the Brookfield location always seems to have an issue with long wait times for many of their food items which aren’t pre made in appropriate quantities. Most recently, I showed up at 8:20, 10 minutes prior to closing, and they would not take my order in the drive thru and chose to ignore me. The door to the restaurant was also locked well before their closing time of 8:30. Not cool. Your ok Panda, but you’re not THAT good…will find another way to satisfy my chinese cravings #LazyPanda #TheBearDontCare #Menohappy-meewaitlongtime

I ordered a lunch and delivery from the website. My order arrived early at my place of employment. When I looked at the food I realized that it was not what I ordered. I immediately called the store. The person I spoke to said that the driver picked up the wrong order. I then asked if they could deliver the correct order. I was told I had to come to the store to get my food as they had no one to deliver it. Frustrated, I agreed to drive to get my food. I asked if I could get a refund for the delivery fee and was told I had to take it up with corporate. This was my first experience and last experience with Panda Express.

Stood in line by myself no one else in line one car at drive thru 3 more cars pulled up in drive thru 3 team members working drive thru no one greeted me or helped me 7 mins. Ther were 6 team members were working at the time. This is just bad service. At least someone could have said be with you. Then once served no sorry for the wait. Customer service could use some work.