Panera Bread

It was awesome to see the level of detail and service that the members of this location showed during this visit. The staff still adhered to the protocols and it added to the safety of the moments as we awaited our food. So if you are in the Downtown Brooklyn Bridge area and you are looking for a fresh item then give the Adams Street location of Panera Bread à visit.

EXTREMELY DISAPPOINTED!!! I placed an order for French Onion Soup. I picked up my order then went home. When I got home, I discovered that I had onions in brown soup. There wasn’t a crouton to be found. I called the Panera Bread at Adams St & was told that the cheese most likely melted (I’ll accept that). Apparently they ran out of croutons for the soup but neglected to tell me that per the Manager I spoke to. The manager apologized, offered to give me an extra piece of bread the next time I came into the cafe, then hung up on me without taking down my Information. I guess she’ll just know it’s me when I get there. This isn’t the first problem I’ve experienced at this location but enough is enough! You don’t get to take my money, give me something I wouldn’t have accepted, then offer me extra BREAD to shut me up. I’m not a bird! I would’ve ordered a different soup had I known. I ended up throwing half the soup away because it was just a bowl full of onions. A waste of my money!

Located in the heart of Downtown Brooklyn at Adams Street and Brooklyn Bridge Blvd is the Panera Bread. This was my first time at this Panera Bread location. I was signed up for the coffee subscription to see how the coffee tasted at the Panera Bread while going for a walk. I have met the franchise manager who was wonderful and took initiative to clear up the lines by offering customers to use the Panera app, kiosk, or by using the self service. I ordered a coffee for my evening walk which was Hazelnut coffee with half and half and six sugars. The coffee is made always fresh and great overall. I recommend this store for the wonderful coffee.

Pure chaos. It takes me a year to forget why I don't come here, and then I'm reminded that one visit a year why should never come back. Ordered ahead to not stand around waiting, and apparently it takes 30+ min to make a (premade) parfait. They do not use the rapid order ahead shelves for self service as advertised, and staff were too preocupied to hand out food to a dozen plus people standing anyway after ordering ahead. They actually lost my order in the confusion, but just kept saying to me "it's not ready yet". They eventually just gave it to me. Maybe next year I'll trust history.