Five Guys

Horrible service. I walked in to all employees talking. I placed my order and wanted to pay with a gift card. No one knew how to use the gift card. I had to pay with my card. When I received my order, they had made a mistake. I ordered 2 milkshakes, they had only charged me one. I asked for my second milkshake and told the employee that I would pay it when the line would go down. I sat down and started eating and another employee came to see me and told me to get up and get in line to pay right away. I explained that I wanted to eat hot and she could take the other milkshake while I eat. She did not accept this. I told her that I didn't want the milkshake anymore. The manager came and asked me to leave. When I said that I wanted to eat and leave afterwards, she called security. This is outrageous. What a horrible service. I worked at five guys as a manager for almost three years and I never treated clients like this. Horrible service and horrible experience.

The food was great as usual, friendly staff except the manager (the only one wearing black uniform) on duty April 16th afternoon, She had an unacceptable and rude Behavior toward a customer yelling at them to leave if the’re not happy! She was also yelling at staff in front of customers (being late) it made an uncomfortable atmosphere. Rush hour could be stressful but there no excuse for a manager to handle these types of situations so poorly. Bad for the well established brand