Roll'd

Usually when I get the rice bowl it is really good and flavourful, however today when ordered, I was given poor customer service by a young woman who had attitude and couldn’t bother to grab a lid for me, instead pointing at it for me to grab over the counter. I also found upon eating it a black hair in the rice as well as the rice being undercooked and crunchy. Seriosuly dissapointing as I often enjoyed this as a lunch meal.

I ordered takeaway at 7:30pm before their closing time, and waited for 45mins and my order was canceled at 8:30pm without any notice. Of course no phone call answer, no updates. Do not order your food here. There are tons of good Vietnamese on Sydney road. Reply to owner: If you are really sorry and have time to reply on this review, you could've reached out to us first when you canceled our order in the middle of night or answered the phone.

The standards at this Roll'd are indefensible. Produce looked old and sad, kitchen was filthy and only one staff member was there hold the kitchen fort on a busy Saturday afternoon. You just had to look away and hope for the best but what came next was worst than expected. Firstly, pho tasted overly sweet without any broth depth, no herbs and very few tofu. But the worst crime was undercooked pink chicken in a rice dish that carelessly came with an avalanche of rice and a few shreds of lettuce. Fortunately, we got a refund for the chicken but still feeling disturbed as I write this an hour later. Also, using plastic for everything dine in is really not okay in 2022.

Probably the worst banh mi in Melbourne. Served in a hot dog bun? No crunch, chunky fillings, and wildly soggy. The sog factor was just too much for me, I couldn't eat it. Any Vietnam familia's baker would be better than this. Light years away from Nhu Lan. Please try harder if you want to take our money.

Wrong change. Fine just a mistake. No urgency in the staff. Bahn mi was pretty bad. I didn’t even expect it to be great but for $9.50. Bread was wrong. Pork was average. Crackling wasn’t much. I asked for chilli but there was no chilli. And two dumb stalks of coriander on top. It’s just so disappointing. You can go to almost any Vietnamese place and get a Bahn mi for $8 and it’s 20 times better. Edit: You don’t need me to email you for you to address the issue. You need to take my feedback, develop a plan and implement it. You have a 2.8 star rating. Many of the other reviews address the same problems I had yet you’ve apparently done nothing to solve it. Low reviews like this don’t come from mistakes or small issues, it comes form a floored system and management. So many roll’d stores have such low rating s. Even lower than McDonald’s. This should be hint enough that what you’re doing, on a fundamental level, is wrong. So let’s go back to the drawing board and figure out a solution. Taking to me and apologising and offering me vouchers or refunds is never going to solve the problems that roll’d in general and especially the Barkley square store has. Your products are average and the service is poor.