Five Guys

I'm a bit skeptical about giving Five Guys another chance. They're good, but customer service is lacking, especially at night. I waited for what seemed like 10-15 for just large fries. Finally when I received my order, it didn't include the extra scoop of fries 5 guys is known for giving their customers, because it's included in the price. When I asked the young lady that prepped my order where my "extra" fries were, she replied she had included them already. There were like 2 additional fries in the bag with a bunch of napkins. Luckily, she asked if I wanted more, so I replied yes. I was not impressed with the quantity she gave me, plus it was loaded with an inedible amount of seasoning. I decided to leave and not ask for a Manager because it was late. I wrote a complaint online, was called two days later by the Assistant Manager. He left a message letting me know they were going to make it right. Long story short, I have the option of coming back to get my fries made and served correctly. I appreciate both the Assistant Manager, as well as the General Manager whom I spoke to the next day for trying to resolve this issue. Hence the 4 stars. 5 Guys is expensive, compared to other "fast food" burger options out there. So you expect better quality and service. That's all I'm saying.

If you want a fresh and good burger, go here! It is a little expensive, but when you are craving a burger this is the place! The "little cheeseburger or hamburger" is actually a standard sized burger. Don't let the name fool you! They have good fries too and have malt vinegar packets if you like that on your fries!

Great environment, not very busy. I tried it for the first time recently and I have to say that it tastes and looks fresher than In n Out. No hate to In n Out though. I went during my lunchbreak with my coworker and we had a great time. The seting area was very clean and they offer a lot of condiments.